Petco 304 Western Avenue, Boston, MA 02135

"Been a regular. Walking into the store around 8:40pm, grabbed a product and walked to the checkout area to ask the staff if they have something similar. This dude said “I wouldn’t know, you gonna find it yourself. But you better hurry up cuz we are closing in 9 minutes.” Thought it’s funny, you’re the staff, of course you should find out or at least refer me to other staff or just say it’s all there, if it’s not on the shelf we probably don’t have it. But hey we all have rough day and it’s late, don’t take it personal. Went to get some can food, didn’t see the one I’m looking for, asked another staff, she thought about it and kindly responded they don’t have the brand. Walked to checkout, the same dude tried to make fun with the lady in front of me, turned porker face to me when it’s my turn. After the transaction went through, he turned to chat with the other staff and handed the receipt backwards without turning back to me. Very rude."

"I have been a loyal customer for the past several months. I booked an appointment in advance for grooming my dog, just a bath at the short hair rate. I have always gotten the short hair rate. I happened to notice when I got back home from this last appointment that the total increased by almost $10 because somehow my appointment was changed to a long hair rate. My dog’s hair has not changed in length since I’ve been taking him to get groomed. I left a voicemail with the store asking to speak to someone about this discrepancy, no one has gotten back to me. Stylist Selena M. Is a thief and should be avoided at all costs."

"They took almost two hours and I picked my dog up and she was still half wet, smelling like a wet dog and they did not even trim her nails. We booked a full bath with the seasonal package, which obviously includes nail trimming. Her hair is super tangled in her ears, they did not brush her at all. Besides that, my dog was shaking when we arrived, which she does not do at other groomers. Will never come back and do not recommend. Could have done a better job myself."

"Monica was great! Izzy and Pearl the cuts they needed. Was charged a bit extra which never happened before. So I was surprised that what I would normally pay was actually more. But I wasn’t to upset because once I seen them I knew they had been in good hands. They got the cuts I expected and wanted. The mud bath that was also an extra charge but it was great for them and it really helped them since they did not get a cut in a while by the groomers only at home with me (which can be very challenging and with a lot of work). It left there coats soft and Izzy who had dandruff which I couldn’t get rid of at home helped her so much. I loved that they got a report card which I never got before. Which assured m of their good behavior. The last time from a previous appointment, I was told by a different groomer Izzy was fidgety and was not able to get the cut I wanted, which I didn’t believe because I know they pretty much kept still during their other appointments and at home with me. So given the heads up to Monica about how Izzy might act I was surprised that wasn’t the case with her. Monica did a great job, I was more happy to know they both were in good hand because Izzy and Pearl are the sweetest and they have such good behavior and Monica honesty and professionalism really made me not worry about the extra prices that was added because I knew they were needed once it was explained and once I got to see Izzy and Pearl afterwards. I was so glad they were In such good caring hands. My only hope is that Monica is there the next time Izzy and Pearl comes in for their wash and cut."