Hyatt House Boston/Burlington 2 Van de Graaff Drive, Burlington, MA 01803

"The staff have been extremely pleasant... Our shuttle driver Fred is awesome, the front desk staff were all awesome... the room are a little old but very comfortable. The housekeeping staff are all awesome. The dining staff speak no english or very little... breakfast was always cold... no where to warm it up. The heater did work properly! However, we would definitely return and definitely stay here. They us made us feel at home and they all made us feel special."

"The staff is very friendly and accommodating, no problem can’t be resolved. The breakfast is filling and plentiful and the ladies who maintain it are constantly moving and very friendly to guests and children. The rooms are roomy and the kitchens are well equipped. What I like is to walk the hall to my room and smell all the different dishes being cooked in the way to my own room. Sometimes it is inspires me to choose what I want to eat or fix for dinner myself!"

"Loved everything about my stay here, came from Maryland in May 2023 for an entire week. Have no complaints. We had the two bedroom two bathroom suite. The room was great. The free breakfast was wonderful. The staff was extremely helpful and friendly. Location was great, very close to 95. Easy access to stores (Target, Walgreens etc) Will stay there again if I return to the area."

"Front desk was super hospitable and friendly, especially Christina, she's awesome. Rooms are spacious, the full size fridge and stove is nice along with ample counter space. All the amenities of a standard kitchen, could definitely save money by not eating out the entire trip. You can tell the property is a little older, it was clean for sure but noticeable wear and tear. There is a $10 per night parking fee which was a surprise to me and not something I have experienced (maybe I just haven't stayed at the right hotels). It is on their website under all amenities so they are transparent about it, I just didn't dig that deep. I think it would be less abrasive for me if they just added $5 to every room rate, probably make more money too."

"One of the best hotel experiences I've ever had! - Super friendly and helpful front desk staff. Very accommodating to our needs. We were traveling with a baby and they gave us a ground floor room right by the entrance and close to the breakfast dining area. When we were checking out, it was pouring outside and the shuttle driver offered to take my husband to his car! - Suite-style rooms make this place a perfect stay for families and the kitchenette helped so much with washing baby bottles even if we didn't use it for any cooking. - Water pressure in the shower was glorious. - Convenient location to the mall, restaurants, etc. Every hotel should model their business and service after this specific Hyatt."