Sonesta Simply Suites Boston Burlington

"My stay here has been very smooth and stress free. Any bumps in the road are quickly smoothed out with the help of the patient, friendly, helpful employees. So far everyone I have dealt with on a personal level has been great. I have to give Neil the 3-11 employee at the front desk a solo shout out as well, he’s very by the book, but explains everything thoroughly and seems to always have the guests best interest."

"Room was not cleaned before arrival. Hotel store was empty of coffee and other supplies. Didn't see as though anyone worked there. Keys to rooms and exits were finicky and I had to get a new key card as mine just randomly stopped working. Overall bad experience for a 3 night stay."

"Night shift personnel not trained on how to enter a late check out on a room. Late check out was for 2PM. Paid for a late check out and 15 mins after 11AM they are beating on the door. I told them I had a late check out. 5 minutes later front desk calls as well. After this was settled, I tried to go back to sleep, but failed. They messed up my sleep for the day and I had to apologize to anyone I was cranky with rest of the day. So please get your acts together there."

"Another hotel that uses Covid to not provide room servicing. Asked to have my roomed cleaned daily. Was told they only clean rooms every seven days. They want you to beg at the front desk for clean towels. Lights in the bathroom didn’t work. Carpets are just nasty. Needs maintenance badly. They don’t say this is a extended stay hotel unless you. Lots of sketchy people hanging around in the halls. Under no circumstances should you stay here."