Anthropologie 5000 South Broad Street, Philadelphia, PA 19112

"Awful experience. Ordered a small blouse FOUR times. Received a medium FOUR times. Called customer service after the first three mistakes, got return labels for each. Did an exchange twice. After receiving mediums both times, I decided to refund the last one and then re-purchase the blouse as a new order. It came yesterday. Received a medium, AGAIN. Anthropologie went downhill...."

"Long rant that nobody is going to care about but I’d just really like for Anthropologie to make this right. Anthropologie is a 750 million dollar company that cannot figure out how to make an exchange on a wedding gift. After 2 months of being in communication with them, I’m beyond frustrated. From the beginning, an item was duplicated on my wedding registry and I wasn’t able to fix it on my end. I contacted Anthropologie and they said it was taken care of but it never was. Two wonderful women from church each bought me the same gift as it showed I needed 2. I contacted Anthropologie via email and explained that I had received 2 of the same gift and I’d just like to exchange one for another part of the bedding set that I had registered for. I was told that was no problem, they gave me a return label and asked which email I would like an e-gift card sent to. I provided them with the email and then returned the item. After about a month, I hadn’t heard anything so I checked back in and they informed me that they refunded my pay pal account. I asked what pay pal account because I never purchased an item and I was told I would be receiving an e gift card. I get another email from a Different person (each email was signed a different name) essentially ignoring my question and just repeating that the pay pal had been refunded. I went on to explain once again that I did not make the purchase, I also did not provide a pay pal account and that I was told I would be receiving an e-gift card for the item. For a 3rd time I get essentially the same response and I’m very irritated at this point. I explain myself again and then receive a phone number for order processing and am told they would have to handle it. I call order processing where I’m told they don’t know why I was given this number as they can’t help and they basically just handle stolen card info, etc. and tell me to call customer service but that likely they won’t do anything about it although she agreed with me it was their mistake and they should honor what they originally told me. I call customer service and to start, the woman repeats my registry number back to me 3 different times and is initially correct but then tells me she can’t find the registry so I have her repeat back the number and she has it wrong each time. 3 times in a row. Once she finally gets it right, she tells me that I’ve already been refunded although I had explained the situation to her and she had told me she understood. She proceeds to tell me there is nothing she can do and I ask to speak to a supervisor. I’m put on hold. She comes back and asks for the order #. I tell her I don’t have one bc it was a gift. The order # was not included. She then tells me that she can just refund the original payment on the second set that I kept. I explain to her we’d be in the same predicament bc I did not purchase these items. They were gifts. And to be honest, they were pricey gifts. Had I known it would have been this big of an issue I would have kept the second set that I was given and gifted them to a friend or something instead of just returning them. She then takes my email, which she also had wrong although it is on my registry account, and I’ve been emailing them for 2 months and tells me I will hear back in 48 hours on what they decide to do. Can someone tell me why a billion dollar company cannot own up to a small mistake on their end and issue me a $107 gift card like they initially told me. I’m sure this is something that can be written off for them. In the grand scheme of things, I’m not really all that worried about being out a gift we were given. We were blessed with so many incredible gifts from so many kind people. But it’s the principle of the situation and how poorly it has been handled by such a massive company!"

"I oder an Outfit for a Special event, 2 weeks before I Needed it, when the Package arrived you can imagine my Surprise when I opened the Box and saw CANDLEHOLDERS instead of my outfit. I contact Customer Live Agent Immediately, I was assured that I would receive a replacement by Tuesday July 25th, well that date has come & passed and still no outfit. 2 more chats with alot of excuses but no Clothing. I sick. Oh they did offer me 20 percent discount to buy more, spend more, WHAT A INSULT. They treat customers like Garbage. Oh, and then I was supposed to go to a UPS center to resend the incorrect package. There are NO Ups locations near me so I guess they better figure it out like I have too Figure out what I'm going to wear to my event. Anthropologie you SUCK."

"I was gifted two Tamsin Colloquial chairs by a person I can no longer contact. Having the same issue as many others with the seat & base I requested replacement clips from Furniture Services. Because I did not have original order #/email of purchaser they would not send clips. I asked if I could just purchase them but they would not process without order number. I would think a company like Anthro could work around this if they chose to truly offer customer support. Very disappointed. I tried to leave this review on the product page but it would not accept it."

"I would not recommend buying from Anthropologie online (or at all). You will have to experience Metropolitan Warehouse. Anthropologie partners with them for their shipping and returns. This company also has a 2 star rating. Poor customer service is being nice and due to Anthropologie working with Metropolitan Warehouse (that has no technology for tracking your return), you run the risk of not getting refunded for your return either. They come in unmarked trucks, have no paperwork for the pick-up and do not communicate with Anthropologie electronically or by phone to coordinate your pick-up. You will need to be at your home all day on their scheduled return pick-up date but they never showed up for us. They claimed they attempted to do the pick-up but this is inaccurate since we were home all day. When calling customer service, do not expect to be able to speak with anyone that can assist because the drivers have no technology to give real-time updates to customers service. Just ask yourself, why would Anthropologie partner with a company like this? As of now, we called Anthropologie to get the status of our credit but they have no information from Metropolitan Warehouse regarding the status of our return."