Free People 1632 Walnut Street, Philadelphia, PA 19103

"Such a terrible experience today. I had purchased a sweater at another location and it still has the tag on it, but it was bought with stains that I did not initial see. I’m visiting from out of town and needed this sweater for an event tonight and wanted to do a simple exchange for the same one. I had my license, debit card, bank statement, everything but the receipt. One of the employees was nice enough to try and contact my home store, but still keep saying they were unable to do anything for me. They made me feel as if I had stole this top and said my tag did not even match the item I was bringing in. Being profiled as someone who “stole” this sweater was insane to me l. I called my home store after this and they said they’ll exchange it for me and apologized for the experience I had at this location. For the amount of money spent and being profiled for a simple exchange was laughable."

"Free People clothing is as freeing as it looks! #LetsGuide Philadelphia Shops The shop front window displays are amazing with fresh designs and textures. I was greeted and welcomed here. The spring collection is a must see."

"I LOVE LOVE LOVE this clothing line. It's not cheap but it's what I enjoy and feel best wearing. Each store is hit or miss with the employees. I had a good experience here!"

"Their service is beyond horrible, totally incompetent, completely discourteous, and deliberately uncooperative. For some unknown reason,. they shipped my Christmas order to Mexico City instead of Albuquerque New Mexico. I have had to contact them 6 times, that's right 6 separate phone calls, placed on hold each time of course, about the non-delivery of one single item. I still have not received the item, they refused to give me a refund for the item they couldn't deliver to me at all let alone on time, and they told me if i disputed the charge they would block my account. In summary, NO PRODUCT, NO REFUND AND ABSOLUTELY NO COOPERATION. I will never try to do business with this company again and I suggest you think carefully before giving them your money for any reason whatsoever"