Raymour & Flanigan Furniture and Mattress Store 895 Riverdale Street, West Springfield, MA 01089

"I worked with Frances, another gentleman and the store manager who made the process so easy to deal with. Frances answered all of our questions and when she didn’t know, she made it fun to find out. As someone that has social anxiety, this is the best type of experience to have. Thank you guys!"

"We were very happy with the customer service at the West Springfield location from start to finish. Vana Basu assisted us in our purchase. She was extremely friendly and helpful through the whole process. We needed to order custom pieces to fit our room, and she was diligiant in making sure they were correct and I had all the info I needed to check them at home before purchasing."

"My sales associate was amazing. Vana showed me several mattresses and explained each one in detail. I wasn’t rushed or pressured. She is truly an asset to your company. I will always ask for her for any future purchases."

"Denise was an incredible salesperson. She was kind, non-judgy, and super thoughtful throughout the whole process of finding my fiancé and I a new bed. We will definitely be coming back to work with her soon. Thank you Denise!!"

"Thank you so much to Jose L who helped us find a beautiful couch to fit our cozy living room. We went to four different local furniture stores in the same day, but R&F's selection, prices, and beautifully clean showroom helped us make this choice - ultimately it was Jose's wonderful salesmanship (professionalism, courtesy, product knowledge, and innovative use of a hand-held electronic tablet to keep track of our favorites) that made this decision easiest. We LOVE our wonderful new L-shaped chaise-sofa and also the delivery guys were amazing. On time, remarkably careful, courteous and quick. Great use of a map link to tell us exactly when they would arrive. Thanks for everything! We will definitely shop again."