Bob’s Discount Furniture and Mattress Store 135 Memorial Avenue, West Springfield, MA 01089

"I had A great experience With Sandy she was very knowledgeable and an excellent sales person. She may buy my mattress at Bob's of their easy and stress-free experience I just wish that I could get my mattress delivered a little sooner. I was hoping at the beginning of next week which would be this coming Monday but it is what it is."

"We purchased this couch a little over 3 years ago and purchased the goof proof plan so we'd have 5 years of additional coverage on top of the yr provided. Last week I went to sit in my recliner (I weigh 130 lbs) and without putting it in recline the top half reclined. I called to see if maybe they could replace the top part since it clips off, however I was told it's not covered. Very disappointed since I payed extra for a protection plan that isn't covering warped wood by simply giving me a new piece to snap onto the rest of the perfectly fine couch. Now having to buy an entirely new couch when this one should have lasted ALLOT longer. *since I can't respond to the response posted below. The wood is warped, I did reach out to customer service who asked for pictures and everything and they denied my claim* so although this should be covered its not. I reached out the day after we noticed the damaged*"

"We were greeted by a salesperson as soon as we walked onto the floor. The salesperson was friendly, knowledgeable and thorough. He gave us a tour of what we were looking for and then left us to explore without any pressure letting us know he was near if we had questions or wanted to move forward with a purchase. We wanted to move forward with the purchase and he walked us through the process and answered all of our questions. To make sure all was accurate he had his manager review the purchase and details and was also quite thorough and professional. It was a great experience which is why we came back to Bob's since we had furniture there before and had a similar experience."

"Lots of quality options at great prices. All products we looked at were in stock.Sales person, Jose, was wonderful! Patient, knowledgeable and professional. We also had positive experiences with Veronika and Vance. However, the men who loaded the furniture into my car were rude and the situation made me uncomfortable. I would not recommend picking up furniture alone."

"Aside from the face that I had items stolen from my house, my experience with Bob’s has been truly disappointing and upsetting. On top of the poor delivery experience, I paid for the “White Glove” service, and it was not that at all. My home was left a mess — styrofoam everywhere, and poorly assembled furniture; literally missing door handles on the furniture, the sliding drawers off the tracks, and warped wood due to poor assembly. If I hadn’t been dealing with Loss Prevention, Holyoke PD, and Springfield PD, I would’ve had the furniture picked up and returned that Thursday morning. I’m being given the hardest time to try and conduct and refund and return, and STRONGLY DISCOURAGE EVERYONE from doing business with them again."