Raymour & Flanigan Furniture and Mattress Outlet 1406 Elm Street, West Springfield, MA 01089

"I visited both the main store and the outlet and was pleasantly surprised by both. The employees were helpful, but not pushy. I ended up working with Omar at the outlet who assisted in making my purchase. Omar was EXTREMELY helpful and patient. He took his time with me while I shopped around for living room furniture and a mattress. He answered all of my questions very clearly. Although we were there for over an hour, Omar remained attentive and I never felt rushed at all. I would definitely shop with at this store again. It was well worth the hour drive!"

"Great experience! The salesman Andy was very professional and helpful! He showed us different beds to try and when we explained what we were looking for,he led us in the right direction.he also tried his hardest to get it to us the next day and we would have,but on my end the payment wouldn't clear. I really enjoyed my experience!"

"We absolutely love our new couch. Sandra was great. It was a relaxed shopping experience. She listened to budget and preferences and gave suggestions while giving us space to decide."

"Sandra was wonderful! She immediately got to know me in a few good questions and she was great! I love my sleeper sofa! The delivery service was 5 stars as well!! I am so happy with this purchase!"

"We went to 6 different furniture stores looking to replace our living room sofa and love seat. Prices were all over the place with a couple stores being totally extravagant which we quickly left behind. Raymour & Flanigan Outlet store on Riverdale St in West Springfield had a large selection of decent looking sofas and sectionals on the floor. Our sales rep, Andy, was exceptionally knowledgeable about the products and took as much time as we needed to look everything over. He listened carefully to what we told him about what we were hoping to find and skillfully showed us a number of differend options. We likes a certain combination but wanted to go one more place before we committed and he was very amenable about us leaving the store without purchasing on the spot. We went to the other store, were not happy with our choices there, had lunch and returned. Andy helped us finalize our purchase at alwhat we felt was a decent price and we very easily applied for and received a revolving line of credit and will pay off the furniture interest free over the next 18 months. Andy was terrific."