Paws Country Club

"I recently had the opportunity to visit Paws Country Club for grooming services, and while I must admit that the work done by the groomer was exceptional, I was extremely disappointed with the attitude and unprofessionalism displayed by Paul, one of the staff members. From the moment I entered the establishment, I sensed an unwelcoming atmosphere. Paul seemed disinterested and made no effort to greet or assist me. His lack of basic courtesy left a sour taste in my mouth. As a paying customer, I expect to be treated with respect and friendliness, which was sorely lacking in Paul's demeanor. Not only did Paul exhibit a nasty attitude, but he also appeared to be unprofessional in his behavior. He spoke in a condescending manner when addressing both customers and his fellow colleagues. It was evident that he lacked basic interpersonal skills, which is concerning considering his role in customer service. Furthermore, I observed Paul openly complaining about his job and making derogatory remarks about other clients. This type of behavior is entirely unbecoming of a professional in the service industry. It left me questioning the overall professionalism and standards upheld at Paws Country Club. While the groomer's work was commendable, Paul's negative presence significantly overshadowed the experience. His demeanor and lack of professionalism made me feel unwelcome and undervalued as a customer. As a result, I cannot in good conscience recommend Paws Country Club to others until they address the issue of Paul's behavior. I sincerely hope that Paws Country Club takes the necessary steps to address these concerns and improve the customer experience by addressing Paul's attitude and unprofessionalism. A business can have the most talented employees, but if the front-facing staff are unpleasant and unprofessional, it reflects poorly on the entire establishment."

"I take my puppy to this awesome place for grooming and daycare when I say this is the best place, hands-down for any skin mom that's looking for daycare or grooming for their fur babies. When I drop my fur baby off for the first day, I felt like a mother dropping their toddler off at school. But then to see how happy she was when I picked her up and how she wanted to go back. I knew that she was being well cared for and loved in daycare. My pup looks to go all the time she runs there and when the gates down, she stands in front of it. Thats how you know that's an awesome safe place and she always cared for. I recommend this place to any fur moms to take your puppy or dog to be loved and taking very good care of. The staff is awesome and very professional, the groomer is immaculate you can't ask for more."

"Great place, wonderful and kind staff with an amazing groomer. Nobody could groom my little Lola because she was so afraid of people that she might hurt herself to get away. I had tried multiple groomers and medications, but nothing worked until I found Paws Country Club! They were so patient and kind. They asked me NOT to give her any medication. They do excellent work, and Lola always looks beautiful after her visits. We will never go anyplace else!"

"Lulu went in for her first grooming experience and it was terrific! Adilson did exactly what I asked for, and didn't rush. He has a yorkie himself so he knew exactly how to handle my little munchkin. Definitely returning!"

"Absolutely the best groomer I’ve been to all around upper Manhattan. Sushi is a shiba inu that sheds a ton. Even after going to get groomed and brushed at Petco she still comes out full of fur flying around. At Paws Country Club, the groomer was able to remove the coat that was shedding. She came back with no more shedding, smelling great and looking good! This is hands down my go to spot now. Super highly recommend."