VCA Baybrook Animal Hospital

"I absolutely adore the VCA Baybrook Animal Hospital. They are super accommodating to my Corgi’s needs. My dog does not do well with other animals in the waiting area. They cleared the area right away and my dog did absolutely wonderful with the Vet and Vet tech. She is very shy when it comes to her paws, but she opened up with these individuals. I am so glad we connected with these individuals."

"I’ve had a few visits to VCA and the visits were good. Today I was at the front desk checking in my dog and the receptionist had quite an attitude. I asked her to note the dog food my pet eats and she apparently was annoyed by that request. I asked her if it was a problem. Anyone who comes to VCA is obviously stressed out, no one needs to that type of attitude."

"Accused my wife and I of “abusing” our dog when we questioned additional $1000+ charges for dental work and screenings unrelated to our primary concerns. They’ll attempt to overcharge you and try to guilt you into into it. We’re done with this clinic."

"After countless visits to other veterinary facilities for the past 8 months with zero relief, Fendi prolapsed 2 weeks ago today. I rushed her to Corneil Hospital in Stamford, CT for a reduction and follow up care 10 days later at VCA. Dr. Ermilio and the staff at Milford VCA are phenomenal. They’re all pleasant and their heart is definitely where it needs to be, which is the well being of the animals under their care. It is evident they’re not there to take people’s money and mask the issues with pets. I’ve spent hundreds of dollars at other veterinary facilities closer to my home with absolutely no cure for the parasitic infection (Giardia) Fendi had. We had visits in vet offices every month-every other month and after hundreds of dollars her issues remained. With the combination of care Fendi received from Corneil and VCA she is the most outgoing and playful I’ve ever seen her since I purchased her 8 months ago. The breeder in which I purchased her from sold her with the parasitic infection and I wasn’t educated about it much to know how aggressive it was. Dr. Ermilio and staff was great!!! She was only in the office Tuesday and for the first time in 8 months her stool is blood free and liquid free!! She has mushy, but formed stool! Dr. Ermilio prescribed her Hill’s Science Biome diet and she told me I would see a difference within days, welp..she knows her stuff because sure enough, in days…Fendi is doing great!!!! She’s enjoying car rides and living a life! Food transition was a bit difficult because she’s so spoiled and picky, but after leaving her no other options, now she’s chowing down on her new meal plan. Thank you to the incredible staff at VCA for catering to our needs and helping restore the health of my puppy."

"Dear Dr. Ermilio and Baybrook Animal Hospital Caregivers I wanted to extend my gratitude for the professionalism and compassion you showed to my family when we came to you with our beloved dog Gigi. It was a very difficult time for all of us but you explained every possible scenario of what we were facing with Gig and the different paths forward. You seemed to know just what to say and did so with the sincerest compassion. My sweat little girl has always been in the best of care with all the Doctors, caregivers and staff of Baybrook Animal Hospital throughout her whole life and for that I am so grateful. Thank you all so much for your professionalism, care and compassion! Sincerely The DiSiero’s"