City Beach - Chermside 107 Hamilton Road, Chermside, Queensland 4032

"Absolutely impeccable service from Kaleb, i came in in a wheelchair as i contracted a rare disease after my wife left me. I personally believe that this disease was caused from heartbreak as my wife Sharron and i were together for 22 years and together had 5 kids. Anyway, Kaleb showed me around the whole store and even convinced me to buy some socks with my new shoes."

"terrible experience at this store. the lady who i assume was the manager was extremely rude and made me uncomfortable. i had to leave the store. will not be going back"

"Jess was awesome today helping me with a shoe exchange. Easy process and correct size was in stock...perfect, thanks!"

"My shopping experience was over the Christmas period 2018 in the mix of a crazy busy Saturday, although I’ve been back many times. I spent a big portion of my Xmas budget at City Beach. My intention was not to buy when I first walked into your Chermside store. Stores I visited and bought from was Chermside and Morayfield. The service received from the Xmas casuals was a little bit below expectations just based on their knowledge but in my opinion this wasn’t an issue as they were polite and had a helpful manner. My experience dealing with the managers/team leaders was exceptional and is what stood out. Their level of professionalism and conduct of how they interact with their team and customers was expectional. Cara and her manager Troy. Overall the prices was right, the service was great and the whole experience was extremely enjoyable. I am now a huge fan of City Beach. Customer interaction needs to be more consistent during each visit for five stars. Best presented City Beach without question!"

"The product range is this store is impressively vast Please see my photos for a glimpse of their range) but unfortunately good customer service does not seem to be a strong focus for this store. We have been here many times and the waiting times can be long during busy times or at Christmas but there just never seems to be enough staff to manage the rolls and serve on the floor? The quality of service is really something that should be addressed. The staff generally seem stressed and overwhelmed and always in a rush to be somewhere else. I think City Beach’s head office should revisit their staff allocation expectations for this store and specifically offer more training to assist their team in offering better customer service. At some point clients may just find other surf stores that offer better shopping experiences or they will just buy on line."