Harvey Norman Hoppers Crossing 201-219 Old Geelong Road, Hoppers Crossing, Victoria 3029

"The customer service is horrible here. Had a very disappointing and unprofessional experience with the electric department. Overall everything is faulty in here. Bought a bed, it was faulty. Bought a coffee machine, it was faulty. The last thing I got was a washing machine and it was again faulty. I had to waste 3 days to sort out what was the problem and take my clothes out of the washing machine because the door wouldn’t open. The workers are veryyy rude and had no sense of respect or how to handle a customer. They were going to deliver a new washing machine, but due to the clothes being stuck in the faulty washing machine, they didn’t give us the new one and even the guy named Mohammad on the phone told us that it was not his problem and we have to sort it out ourselves. This was so frustrating and unprofessional. The customer service is 0. If there was a zero star option, I would’ve given it. Do not recommend!!!"

"Worst Customer Service.Brought Dinning table and 6 chairs from Harvey Norman Hoppers Crossing. I was sold assembly services with it. After waiting 3 weeks the delivery person came in and just assembled the table not chairs which are more complicated. I was never told the amount we pay is only for dinning table not the chairs. The table took just 5 mins only 4 screws to fit in. Called up the Customer service team who asked us to read the invoice its mentioned there it’s only table assembly. First time experience with Harvey Norman and totally disappointed."

"My experience with click and collect has led me to 1 star. After clicking ‘I will collect in store’ for my order and struggling to find the click and collect signage, I finally find the click and collect desk. Oh, no that’s the wrong one I’ve got to go to another desk on the other side of the store, no click and collect signage. Staff at this desk are helpful but tell me the order is part of the warehouse I’ll have to drive around the back to get it. But, I’ve clicked collect in store. (It’s an air fryer). After being followed out because they didn’t give me papers, I’ve got one of the staff/manager on the phone telling me someone can go out the back and get it because I’m already in the store, at the exact same time a staff member in person is telling me the same thing. All over the place. The gentleman who went to the warehouse was helpful. Once he comes back out of the warehouse, a warehouse staff member goes to grab the item to take to the car, out the back! Seriously why would you have in store click and collect as an option? I’m not a Harvey Norman shopper, I don’t like the place much and won’t be going back. (Was spending a gift voucher)"

"I am totally appalled with the disgraceful n deceitful service rendered to me at this store. Harvey Norman is one of the trusted brand which is meant to be a leader in customer service. My experience was absolute opposite of this. We bought a dining table and specifically asked the sales agent if it can comfortably fit in/slide in 8 seats. He advised the appropriate size we should go for and we blindly trusted his advice. To our sheer display and surprise the table was meant for 6 chairs and not 8. Since we had removed the table from the package we requested the manager to replace it for the 8 seate, where we are happy to pay a gap payment for a new table. I was absolutely aghasted with the way he spoke to us. He was outright rude, arrogant and demeaning. It rubbed salt on our wounds with his rude behaviour. I would recommend everyone to be extremely careful of what sales people suggest in store. They are not trained enough to advise people on the products that suit their needs. The above feedback is based on my personal experience. I would love to discuss with a senior management person if they do care about client and their feedback. I am disappointed to see that no one cares in the management.They promised to call me back and never got back to me regarding this issue.... so unprofessional and unethical.... I would never recommend Hoppers Crossing branch to anyone."

"Big store, lots of stock, lots of sales, friendly staff. I was greeted a few times by friendly staff. I was offered assistance. They were polite and welcoming. Good setup. The furniture section and then the electronics. I can’t decide which I like better. I love trying out the couches. I love all to cool appliances too. I always thought of HN as the more expensive one but maybe I should price compare. All the sales looked pretty good."