The Good Guys Hoppers Crossing
About the Business
Welcome to The Good Guys Hoppers Crossing! Located at 161 Old Geelong Road, our establishment is not just your average furniture and home goods store - we're a point of interest that offers exceptional products and services to make your shopping experience a breeze.
At The Good Guys Hoppers Crossing, we understand the value of your time. That's why we have introduced an online form for all Returns, Refunds, Repairs, and Exchanges, saving you precious minutes. Our goal is to provide speedy service to our valued customers, and now you can start your report online.
For our Gold Service Extras Members, we go the extra mile. From day one, members have access to exclusive benefits, including product care and extra perks like StoreCash and exclusive offers and sales. It's our way of showing appreciation for choosing us as your go-to store.
To make your shopping experience even more convenient, we offer the opportunity to apply and be approved for a Latitude Gem Visa credit card. This credit card is available on participating Latitude credit cards only, and monthly fees and terms and conditions apply. For more information, visit our website or come in-store. Credit is provided by Latitude Finance Australia, an Australian Credit License holder (ABN 42 008 583 588).
But that's not all - we have more exciting offers for you. Earn StoreCash by meeting qualifying conditions, including signing up for StoreCash and downloading the Digital Wallet before making your purchase. For full details, including how to receive notifications when your earned StoreCash has been credited to your Digital Wallet, visit our website.
When it comes to discounts, we've got you covered. Our negotiated prices are lower than the ticketed or advertised price, and in some stores, products may have been sold below the ticketed price prior to the discount offer. Please note that discounts cannot be used in conjunction with any other discount offer. Check the product details for more information.
We understand the importance of customer service, which is why we offer a bonus service within a 30km radius from our store. Additional charges apply for distances beyond 30km, and this service excludes eBay and commercial orders. Terms and conditions apply, so please check the product details for more information.
If you're a new customer looking to switch your mobile service, we have an exclusive offer for you. The Good Guys Hoppers Crossing offers a bonus for port-in and new customers, excluding current Telstra Pre-Paid, Boost, and JB Hi-Fi Mobile services. The bonus will be issued once the connection has been approved.
We also offer store credits, sent via SMS or email, with varying expiry dates depending on the promotion. Please note that store credits exclude all types of Gift Cards, Epay Cards, and Agency brands. For more details, visit our website.
When it comes to trade-ins, we have a partnership with SquareTrade. However, offers for trade-ins may vary based on the condition and age of your device. Please note that you must be at least 18 years old to be eligible for a trade-in transaction. It is your responsibility to remove all data from the device prior to shipping, and The Good Guys and SquareTrade deny any responsibility or liability for any lost files or data. For full terms and conditions, please visit our website.
For any gas fitting, electrical, or plumbing work, we have partnered with licensed subcontractors to ensure the highest quality service. Home Services Network Pty Ltd, trading as The Good Guys Home Services, does not perform these services directly. All necessary safety and compliance certificates are issued by our licensed subcontractors.
To show our appreciation for choosing Spot. Buy Now, Pay Later, we offer a special promotion. Spend $50 or more in one transaction using your Spot. Buy Now, Pay Later account at The Good Guys until September 30, 2023, and you'll receive a $20 The Good Guys eGift Card. Please note that refunds, chargebacks, and Spot. Buy Now, Pay Later special promotions do not contribute to the spend criteria. Full terms and conditions apply.
To stay updated on your StoreCash balance and current offers, simply enter your mobile number and request a verification code via text message. Once verified, you'll have access to all the information you need.
We look forward to serving you at The Good Guys Hoppers Crossing, where quality products, exceptional service, and unbeatable offers await.
Photos
Location & Phone number
161 Old Geelong Road, Hoppers Crossing, Victoria 3029, Australia
Hours open
Monday:
9:00 AM - 5:30 PM
Tuesday:
9:00 AM - 5:30 PM
Wednesday:
9:00 AM - 5:30 PM
Thursday:
9:00 AM - 9:00 PM
Friday:
9:00 AM - 9:00 PM
Saturday:
9:00 AM - 5:30 PM
Sunday:
10:00 AM - 5:00 PM
Reviews
"It looks like this is common at this store. I recieved a faulty fridge. I have been told different things on how to remedy this. Now they are trying to blame me for the damage because I picked up the fridge. LG is very unhelpful and rude. Very disappointing."
"We were looking for a coffee machine and had a great experience dealing with Nicola. She was very nice, knowledgable, and took time to explain the different models we were interested. She was not pushy at all and gave us a great deal."
"Be prepared for the long que to buy or pickup your order, maybe it's the only Good guys in this whole area of Werribee and Hoppers crossing. Parking is also difficult to find. Not a good shopping experience. I used to go to the Melton gg and never had these issues. Maybe they need extra staff. Overall a good presentation of the store."
"Ordered an oven online and requested delivery on a Wed. Was told I would get a message Wed morning about delivery time. I received nothing from them so made a phone call and was kept on hold for nearly an hour and the person had no information about my delivery but would call me back. He didn't. I made another call, waited on hold again for about half an hour and was told my oven was on the truck and would be delivered that day, but he didn't know when. Then I got an email with a tracking button. The tracker said the oven would arrive on Friday...though I had stayed home from work to receive it on Wednesday. I made another phone call, waited another hour or so...and, yes, they were delivering on Friday not Wednesday. I was promised the delivery charge would be reimbursed and I would get a $50 voucher for my troubles. Needless to say, neither of those things has happened. These are NOT good guys. I bought several other appliances from Appliances Online for my new kitchen and they were great! Should have gotten everything from them and saved me a load of hassle!!!!"
"I had a not so pleasant experience with The Good Guys this week. I bought two split A/Cs and paid for delivery. One was delivered but the second was not. Every time they promised it would be delivered, I got a text message it was ready to be picked up. They started ignoring my call or promised that they would call back but never did. I visited the store today and picked it up myself because installation was already booked. They were atleast fair enough to refund my delivery fees."
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