Per Square Metres Melbourne

"Extreme delays in delivery and poor customer communication. The product was due to be delivered during the month of Jan 21 and still awaiting its delivery. Require continuous calling to keep a track of the status. Cannot comment on the quality until the product arrives. ---------------------------------------------------- Update: The product arrived after some delays in May 2021. I understand the delays were due to covid period. Overall experience was very satisfying as the pooja mandir was exactly to our preference and fitted our place aptly. The delivery team ensured that the mandir was placed in its location safely. Friendly and polite staff. Highly recommend Per Square Metre for good quality products and service."

"Extremely disappointing service!! We have placed an order for custom made Mandir in April 2021 and paid the deposit. Expected delivery was in 3-4 months. We haven't got the product yet. By end of 2021, we have approached VCAT and the business mentioned to VACT that the product will be delivered by April 2022. No product or update yet, and VCAT advised us to start legal proceeding. I have put a review with the details on their Facebook page. Have noticed multiple similar review at that time and it seems like there are multiple people with the same experience with this business. After few weeks their Facebook page itself was taken down. Overall, it has been 14 months and we still don't have our furniture or any update. They have stopped responding to our calls or messages long back. So doesn't look like they have any intention to deliver the product or return our deposit."

"ONLY IF I COULD GIVE NEGATIVE STARS Huge delays and extremely poor communication. We had placed an order for the a custom prayer room furniture around March 2021 and were told it will be delivered in next 3 months. We followed up multiple times, first it was COVID Delays, then container being stuck in Singapore. Then we stopped getting any updates My wife left a poor review on their facebook page after which they requested us to take down the review and promised to provide regular updated. We obliged. In January 2022 they informed that our furniture is in Melbourne and will be delivered next week. Overall it has been 12 months but no real update and we still don't have our furniture"

"FRAUD. BEWARE... I had horrible experience with them. Extreme delays and pathetic customer communication and service. I had ordered custom-made prayer room furniture and paid the advance in June 2021, with an understanding that it would be delivered in 4-5 months' time. I was also told that they generally deliver within 2-3 months, but because of COVID it will take them longer. It has been 8 months now and still nothing has been delivered. I have spoken to them (Kawi and Sanjeev) mutliple times and since September, they have just been saying that it has already been loaded into a container and it expected to arrive that same month. And the same message continued every month since then. I finally lost my patience in December and asked them to refund my advance. Here too, I was told it will be refunded the same day, but it has been two months since, and they havent refunded the money. Now they have stopped taking my calls or responding to messages. They have left me no option but to approach ombudsman."

"bed is very comfortable. I tried many furniture stores but nowhere found a perfcet combination of quality + look. Got early delivery and assembly was very quick. Loved the brand."