Fantastic Furniture 201 Old Geelong Road, Hoppers Crossing, Victoria 3029

"I recently visited Fantastic Furniture Hoppers Crossing hoping to find some nice pieces for my home, but my experience there was nothing short of appalling. The shop attendant's behavior left me shocked and deeply disappointed. I felt compelled to share my experience to warn others about the unacceptable treatment I received. When I asked for help in finding a particular item, she responded with condescending remarks and a dismissive attitude, making me feel like I was bothering her. To make matters worse, the shop attendant's arrogance was evident throughout our interaction. She spoke to me as if my questions were trivial and beneath their attention, showing a complete lack of professionalism and basic courtesy. After finalizing the items, when we went to the counter for billing, the same attendant was incredibly arrogant and disrespectful. She behaved as if she was doing us a favor, and on top of that, she just stood in one place, pointing to the furniture we had selected. When we were trying to pay by card, there was a slight technical issue with the payment process over the phone. Instead of being understanding, she arrogantly asked whether we were going to pay or not. It was truly a pathetic experience at this store It is disheartening to think that a business that claims to cater to customers could employ individuals who treat people so poorly. A business's reputation is only as good as its customer service, and this experience has undoubtedly tarnished my perception of Fantastic Furniture. I cannot in good conscience recommend this store to anyone, knowing that they might be subjected to such disrespectful and offensive treatment. I sincerely hope that the management of Fantastic Furniture takes this feedback seriously and takes appropriate action to address the behavior of their shop attendant. Customers should be treated with respect and dignity, regardless of their background, and it is essential for the shop to foster an inclusive and welcoming environment for all. Until significant changes are made, I will not be returning to this shop, and I strongly urge others to think twice before giving them their business"

"----Latest update ----- Operation manager Reece stepped in and resolved the issue very well.I am satisfied with Reece effort . Thanks to him and fantastic furniture. Upgrading review from 1 star to 5 star ----------------------------------------------- This is about threatening Fantastic Furniture Caroline Springs Victoria Australia. I purchased 1 Large mirror from them and collected from their store. I was promised when I purchased that person on the warehouse will be responsible to show you the mirror in case of any cracks at the time of collection. I went back to pick up this Sat at 1 PM . The person at back of the store handed over me 40 KG box, I asked him to show me the mirror, he said You can check it yourself, I am not responsible for it. It was heavy rain, I took the 40 kg box and put that my car. I was thinking all the way it should not be 40 kg thing.......... I got it at home with a struggle and care. When I opened up the box immediately. Instead of 1 mirror there are 2 mirrors. Being a responsible and honest person, I immediately report to the store manager and asked them to pick it the same day from my house. They have given me options a) drop it to store b) Will charge money for other mirror from you (forceful purchase) c) wait for next week and take care of their large mirror. I insisted to pick from my home today since I cannot store it or take care of it on my responsibility since it is a very large thing , She so rude , never apologized instead threating me to call authorities as If I stole it. This is bad attitude from a big company. Instead of thankful I got threatened and now thinking about thier threat to me"

"I have purchased a study table from them. My husband ordered it online and picked it up. It came without any drawers. So we messaged Fantastic furniture, they asked us to come and pick up the parts. When we said no they sent us a message saying they have posted the parts. It's more than a week and we have not received the parts. Full payment was made and still waiting. No way I am going to order anything from them again. Moreover, their help desk is useless."

"I am writing this review to highlight the amazing help I received regarding replacement cushions inquiry. I bought the Sofa few years ago and due to the cushions having lost their shape I contacted fantastic furniture for advice. I was told a replacement is possible provided the product is still under warranty. Monique initiated the warranty claim and then later Henry got the claim fulfilled. I am so happy with the after sales service. I highly recommend them for any of furniture needs.Amazingly fast and realistic help."

"Hey Fantastic furniture hoppers crossing, I bought a new couch that got delivered and left in the box unopened this morning. Not sure what I am supposed to do with them? Is that all your service? Don't think this is what I signed up for. Update: calling the store was the most logical thing to do and I did but it was still useless. 2 issues: 1. I understand that you don't assemble but it's not acceptable that the store is not upfront about it during any stage of the purchase. 2. When you call the store they said- quote" it's quite simple to assemble . Just comes out of the box and click click click.." and me and my wife ended up wasting our day with thousands of screws, nuts, bolts, washers and a pretty useless installation manual" Have purchased from pretty much all your neighbouring furniture shops. This one was by far the worst service in my opinion."