Kmart Chatswood 345 Victoria Avenue, Chatswood, New South Wales 2067

"EDIT Kmart refunded my mattress topper, so that’s a good thing (one more star). It still irks the Couriers Please didn’t even leave a card in my letterbox, as they were never here and Kmart are acting like that’s ok. I won’t shop online with Kmart anymore. Only in store. …… I have to say this is possibly the worst service I've ever received and surprised that it has come from Kmart, who are normally top class with their service. Not only has my parcel not been delivered, but tonight when I was chatting with an Agent, Monina (not Monica), using the 24/7 chat service at 11:20pm on Monday, 31/07/23 - she disconnected! She hung up on me before she had answered my question. Delivery Issue: I ordered a couple of items off kmart...electric blanket and mattress topper. The electric blanket arrived no problems...the Guy buzzed the intercom and left the parcel just inside the front door downstairs in my apartment block. However, today Couriers Please were supposed to deliver the mattress topper. Suddenly I get an SMS telling me they were unable to deliver it and I have to pick it up from somewhere. They didn't buzz my intercom, or ring my mobile as per instructions. No missed calls. Nothing. I doubt they were even in my street. Why do I have to waste time finding out where they have taken it? Then going down and getting it? To add insult to injury when I tried to chat to an Agent, I provided all my details and then outlined the situation...no answer...so I'm waiting thinking, is she there? Finally I get told: "As per Couriers Please , the parcel needs to be collected at the post. Kindly contact them for the delivery. apologies we will have this lodge to Couriers Please for the status." Then she said goodnight and disconnected! Incredibly rude. This is very disappointing. Why do I have to follow up with Couriers Please? Why don't Kmart follow up with Couriers Please. I really think that Kmart should send me another mattress topper. If Kmart can't rely on Couriers Please or even contact them to find out what’s going on, maybe they shouldn't use them. This is terrible customer service..I paid for the item and I paid for it to be delivered...and so far, nothing! Kmart has not kept up it's end of the bargain. I would like a refund or my parcel to be delivered please."

"Unpleasant encounter today - Chatswood Service Returns counter at 3pm, Gina (25yrs service) was serving me. She wasn't tactful, offend customer without using sensitive words. She's rude as"

"We have been shopping in Kmart for many many years since Ted was the security guy at the front door, living in the area, and would like to praise one of the staff at the checkouts and front door, I think her name is Susie who always deliver remarkably great customer service and one of the most hardworking retail staff we have known. As a retail staff myself I know how hard is it to deal with difficult customers especially in this day in age. But no matter how busy it is and with less staff , Susie's professional work etiquette always delivers. Other staff there have a lot to learn from her. Hope the managers see this and give her some recognition."

"One-stop shop for baby wear, toys, clothing, footwear, decor, sport accessories, kitchenware, furniture and lots more. - Accessible via trains and buses easily. - Free car parking is available in Chatswood Chase. - Reasonably priced. - Easy self-checkout and bill desk available. - Returns and refunds process in-store are quite convenient. - Click and collect as well as online shopping options available."

"An fairly good shop with a massive variety of usually cheap things. It's a good shop with lots of items, almost everything that you need for a good price. The service is usually pretty good but just the other days I was informed by a worker that they had an item in stock when they didn't. I wasted a bit of time on that. Overall, a good shop just a bit of a disappointing experience in the end."