Brake Masters #224

"Had 2002 SUV serviced. Have used BM for many years and always satisfied. I think though in the current inflationary economy all business have pushed their prices beyond what necessary. $600 for a fluid flush is ridiculous and I declined. Oil change was a fair price and they followed up with a call the next day to see if I was satisfied. Nice folks. Will use them again."

"My experience- Great hospitality! I really appreciate the work this location does for me. Will be making this my main go to! Truck is running nice and straight again! Great Mechanics/Manager/Staff at this shop and you know thats worth every penny!"

"Dan was very helpful and knowledgeable. He wasn’t sure about my filters so he looked it up and called me back to give me the 100% accurate information. I really respected him for acknowledging that he didn’t know everything but looked it up and called me back. This act made me realize that I chose the right people to work on my car. Everyone was very helpful, professional, honest and kind. Thank you!"

"So you know, my 2002 Lexus LS430 car is getting older, as am I. I have maintained the car regularly and well. My experience with these folks was great. Tara helped me and she was terrific. Overall they were nice, polite, to the point, worked fast, and well. They fixed my Lexus' brakes for about half of what the dealer quoted. As noted in some other reviews, I was upsold for a brake line flush, but it hadn't been done in years and may well have been actually needed. Otherwise they quoted exactly the same items needed as the dealer had. So far, the car's brake feel much better and stopping distance on the freeway was good."

"I hate giving bad reviews, but this place treated me……well….like a woman that doesn’t know anything about cars. Indeed, I don’t know anything; they were right. I came in for diagnostics for a leak, paid $175, and was told I needed a new fuel pump. Asked for the cost to replace it and they handed me a break down of the cost. $1,165 for labor and parts…..oh and of course on top of that they couldn’t knock off the diagnostic fee. So around $1,340 for the repair. I was also told I shouldn’t drive anywhere because leaking fuel is absolutely dangerous and could cause a fire. Of course I googled it and they were right, it can. So I thought about it and decided I had to do it. But something felt off when I googled average cost for fuel pump repair and I kept getting $700-900. So I got smart and stepped outside to call a couple of local shops. Starting getting quotes of $700….$850……$900 max. Walked back in to tell them I was going to risk the car fire (which by the way all the other shops told me every person drives in with a fuel leak) because their price was way above every other shop I called. All of a sudden Brandon got the price down to $830 and then could knock off the diagnostic fee. You couldn’t help me with the price until you realized I called around to compare. You tried to take advantage of me, you weren’t transparent, and you even lied. I will never step foot in your dishonest shop again. I ended up paying $700 at a different shop (brake masters kept my $175 and that’s understandable). By the way….I’m a mother of 4 kids, my car has 260k miles on it…..I clearly don’t have a ton of money to put in your pocket or I’d have a newer car. I’ll never be back, and I urge you if you go in here call around and compare prices before you let them nickel and dime you."