Firestone Complete Auto Care

"I had a nail in my tire. David had his guys fix it at no charge. They also noticed a small oil leak at the oil filter and fixed that. Everything took about an hour. Good job!"

"Andrew the manager of this location is a horrible person. He had no professionalism, I have been coming to this location for over 5 years and never dealt with him directly but I noticed he treated his employees very bad. I only worked with Dave the service manager who is very understanding and worked diligently to get things done. Once I left this location I drove across the parking lot to another shop and was told whoever work on my vehicle last did a lot of damage and it cost me over $700 to repair what was done. When I contacted the corporate office I was brushed off and told I would get a call back. This is very unfortunate as I have been trusting this particular location in safely taking care of my vehicles I drive my family and kids in."

"I'm visiting family in Tucson and my nephew informed me that my truck was leaking gas. I came to Firestone on N Oracle and was greeted promptly and mentioned my problem. Dave filled out the information he needed and my truck was looked at within 5 minutes. No problem with the truck, problem was a 5 gallon gas can I carried in the bed. The bungee cord came loose and the can tipped over and leaked gas. Dave charged me nothing. I'm thankful for Dave and his techs and any time I visit my brother and I have a vehicle issue, this is where I will come to have it fixed."

"While on vacation in Tucson, I had an issue with my rental car the tonight before I have to drive back to Phoenix at 5am with my 2 year old. I was so nervous about something being wrong and when I walked in, I could tell they were busy, but Dave couldn’t have been any nicer and said he’d have a tech take a look and be sure we were safe driving back. I ended up having a rock stuck up in the wheel that was causing the awful sound and they got the issue fixed and I was on my way in no time! It was really nice to feel like someone cared and went above and beyond to make sure me and my son were safe on the road tomorrow! So grateful for their help!"

"UPDATE: 1. After Firestone aligned my car, when I drove it down the street, it still veered heavily to the right. Another tire company said Firestone did not do *any* alignment! What the hell?! Why did they charge me $120!?! 2. The reply corporate Firestone told me, was contact their support email and they would "fix things". Guess what!? I contacted them TWICE... and no response. Want to know what this is called??? BAD CUSTOMER SERVICE. ____________ As a Google Star Reviewer with 5 million readers, my goal is to be the most objective and honest reviewer I can be. When I find something scammy or dishonest, I inform my readers so they can make their own informed decision. When I find a great, reliable and honest business, I also, tell it like it is. _________ I cannot recommend the Firestone service center on Ina Road (near Thornydale) in Tucson, AZ. Firestone had a horrible reputation with scamming customers in the past and had lawsuits from customers filled against them in numerous states, including California. I assumed this was over and in the past, but apparently not. I had heard stories about this Firestone service station, and I decided to find out how honest and reputable they really were. Boy, was I in for a surprise! When I entered the station, I told them I wanted a tire rotation, alignment, and requested my fluids checked (also told them I had a leak in one tire). I was told, "absolutely can do. No problem." The results? Firestone said they would NOT rotate the tires because they were "too worn down and NEEDED TO BE REPLACED"... in spite of two other major tire service firms stating the tires were in, "great shape." But oddly enough, the tires could be aligned .. at a cost of $120! Here's the scam: think they would have called me to tell me that?! Nope. They performed a minor service then charged me the maximum amount they could. Thank God, they could charge me for something! Come on, Firestone! Can you be honest?!? They did not check for leaks in the tire that I said had a leak, and they did not check or replace ANY fluids. Only result of the latter part: "one of your tires seems to be low, got to have that replaced.". Right, I'm sure. Bottom line: they assumed I was an uneducated, inexperienced, stupid car driver. When in reality, I was testing them for their honesty and service. Unfortunately, I have to give them an "F" for Fail. Their solution to my relatively new tires: "buy new tires" from *them* because they can't rotate tires when they are so bad! (And, oh, if I buy new tires from Firestone, I get a discount. Wow, they said I could get a discount! Really?? Even when my tires didn't need to be replaced!? Amazing!) After new tires were bough, only THEN would they align my tires, and check my fluids. Huh!? Amazing great service and honesty. Come on, Firestone, STOP scamming your customers! This is exactly the *same* type of scam other Firestone shops were doing that caused huge lawsuits a few years ago. Did you learn anything from those lawsuits? Nope. I guess not. --------- My Star Reviewer conclusion? Do NOT use this Firestone repair shop. They seem to be scamming and taking advantage of their customers who depend on then for honesty, good service. Very sad."