Avis Car Rental

"I had RESERVED a rental car in TWO places near the Cincinnati airport, but both places called me to rescind the offer because they had no cars. I was able to rent one here on Glenway Avenue. The car was clean and C.J. was incredibly helpful. He was super busy while we there doing everything from renting the cars to helping with the detailing. His office phone was ringing off the hook. But he was very patient and kind with the people in front of him waiting for cars and the people on the phone. Excellent customer service!!!!!"

"I’m very disappointed of the customer service I received at this Avis location. Specially by agent name Malissa ( she said it). I’m Avis preferred member for many years and I never experienced this horrible treatment before. She is unfriendly, very rude and very unprofessional. I’m wondering how she’s still at this Job. I’ll definitely avoid this location for good."

"The customer service here was lacking. They opened 39 minutes late and I was with 2 kids both under 12 and they told me they weren't allowed in the building and needed to wait outside since we weren't wearing masks. I was unaware this was a requirement to rent a car and didn't get offered one. The car was still dirty, the attendant vacuumed the car and walked around it and handed me the keys. The car was dirty and the steering wheel was sticky. The double charged me for my rental and I had to call customer service to get one of the charges reversed. I also didn't appreciate (like I said I had 2 young kids with me) that she assumed I was going to be smoking pot in the car and let me know if this was the case I would be fined. I don't smoke and made no remarks to make this worker assume this of me. I found it offensive that they thought I would smoke in the car with children. I won't rent from here again. She Also stated several times that if the tank wasn't full and the car was dirty in any way there was a $150 cleaning fine. I brought the car back much cleaner than it was given to me. Budget needs some more friendly staff!"

"My wife and I reserved a car two months before our vacation. We received an email and text alert the morning of our pick-up confirming our car was ready to be picked up. We arrived at the location, and they informed us they accidentally double-booked our seven-passenger van even though it had been booked two months prior. The reasoning was, “ We need to stay competitive,” aka they charged someone more even though we had it reserved months priors. No voicemail telling us the day we were departing our vacation that they overbooked vans (they don’t have digital resources. It's all pen and paper with notes) We were informed we could rent another van from Avis at CVG airport, but it was an extra $1,000 additional to the one we reserved. We had to take what was offered so we drove 40 minutes to the airport vs our original pick up location was down the street from our residence. We got back from our vacation. I took the vehicle to Mike’s car wash to clean the vehicle, and the lady was vulgar to my wife and informed her she could still see a couple of grains of sand and threaten to charge us $400.00 for a cleaning fee. They should pay someone $400 to clean their disgusting office. No sense of pride with the staff. This is a franchise location of Avis/Budget. It’s not corporate. The people here are rude and unprofessional. Do yourself a favor and go down the street to Enterprise."

"Please be advised this location still requires masks for all customers. I forgot mine and was treated very poorly - the staff member spoke about me to other customers saying "some people just don't listen." Additionally, they are very strict about cleaning. I was told I must vacuum my car when I came to return it because there was some road salt on the floor in the backseat and passenger side (pictures included so you can determine if you're able to meet their expectations). I've never had a rental car company do that before. Lastly, there is no onsite parking. I will not be back and recommend you rent elsewhere as well."