Urban Shark Bicycle Co. / Big Shark Bicycle Co. - Urban 3765 Foundry Way, St. Louis, MO 63108

"I never work/repair my own bike because I don't know what I am doing. The repair that Urban Shark did on my bike was excellent. They answered my concerns. I love the ride of my bike."

"Do you know how some talk about the Great American novel? They never talk about the Great American Bike Shop. Urban Shark Bicycle Co/Big Shark is a bike shop I hope every rider can experience. As an absolute complete novice to riding/bikes/all of that, I was fully ready to walk in and get ripped off. Instead, I’m greeted by two of the most pleasant people: Chris and Justin. They were able to assess my bike, give me genuinely good advice, and fix my bike according to the specifications I presented. They worked with a budget, explained all the repairs, and literally gave me the confidence to ride my bike knowing I’d be safe and what I could expect. The store has everything you need, but it wouldn’t be as amazing as it was without Chris and Justin. Pleasant, quick, intelligent, and excellent customer service. I’m so so glad I came to them for their expert advice and am sure I’ll be returning in the future."

"Job: partial bike assembly. Terrible customer service. Multiple delays, zero phone calls from them. Every time I called, new person, new story, new deadline, new promise someone will call me. They messed up wrapping my handlebars and misplaced/lost some small parts of mine I was hoping to get back. They offered to retape the handlebars, look for the missing parts and/or to give me a gift card. As I learned my lesson not to deal with this poorly run business, I declined. In addition, I just noticed that the two grommets on the fork, which I provided clearly labeled "top" and "bottom", are installed inverted."

"Don’t take it if you ever want your bike back. Took it on a Wednesday. Was promised for the following Monday. Wasn’t ready. Called Tuesday - wasn’t ready. Promised for Wednesday. Called Thursday. Wasn’t ready. Promised for Friday. Think I got my hopes up? Their customer service absolutely sucks. Will never go back."

"Thank you Big Shark Bicycle Company! Special Thank you to Allen and Chris at the Foundry location! These two guys were welcoming, kind, and knowledgeable. They truly came through for me, I needed something done super last minute for my little girls birthday and they told me come on in and they handled it right away. They provided me with excellent customer service and went above and beyond my expectations. Thank you!"