Budget Truck Rental

"This was the worse experience. I would not rent a bike from Budget.. AC vents broke Interior light busted Truck was beyond dirty The ONE person working on April 18, could barely could barely walk. The straps on the trailer that goes around the tires was busted half shredded. Man at the gas station noticed it helped us fix it. It seems budget location replaced one and not the other. The truck pulled to the right side We called road side at 430 pm on the 18th. They were to send someone out. They called back 530pm asked if they could come on at 8 am on the 19th . THEY NEVER SHOWED UP. The ticket was closed because the roadside tech said they came on the 18th was waiting on a part. We spoke to Lisa at RS She was nice set up someone to come out on the 19th. They had plenty of trucks in the area. They would unload the truck reload it. Then boooooom nobody showed up Didn’t even get a call until 4 pm cst Telling us to wait until 530 cst. Called back spoke to supervisor. She said they had no inventory and doesn’t understand why Lisa told us that this morning In addition could not tell when they could get out and replace the truck. We are now two days behind. We left on the 20th. Only to get a call at 10am that they had a truck . The inside had water leaking when it rained"

"This location is doing the best they can with what they can get from corporate. Many of their issues are beyond their control. Corporate Budget/Avis need to get it together and support their contract locations better. They need to get all locations (especially the busy ones) the trucks and cars when requested, stop making excuses and stop sending all cars to the airport or to Chesterfield Airport. Corporate doesn’t play fair they play favorites, they need to realize how hard everyone is working for them! Their computer systems are beyond antiquated and it’s not the individual locations fault. The Avis/Budget computers don’t even communicate with each other. The steps they have to go through to rent customers cars is ridiculous and has nothing to do with the people behind the counter, it’s all corporate. How do I know this??? I rent cars every week and unfortunately Avis/Budget is our preferred vendor. It’s the same everywhere!"

"Reserved a 16 foot truck on the Budget website in Feb 2021 for a move in June 2021. Called Budget 800# in April, May and June to confirm. Each time my reservation was confirmed by customer service. Got a voicemail 48 hours prior to pick-up to see if I still wanted the truck. Called back to confirm yes I do. Was told no trucks are available. Contacted Budget customer service. The CS rep sent my issue to a supervisor for an escalation and I was called back within 30 minutes by supervisor that my reservation was cancelled by them due to lack of availability. I said this can’t be happening. I planned, confirmed three times. The supervisor said it is done. Cancelled. No assistance, no guidance and no support. I asked to speak to his supervisor and was hung up on. Called Frank’s to inform them my rental was cancelled without my consent and was told they had no inventory and could not help me. Was directed back to the original customer service line that cancelled me and hung up on me. BEWARE - you might have a reservation with Budget and be left without a way to move."

"We rented a 12 ft truck about a week or so before our move. The night before our move about a half hour before they closed , they left me a voice mail that there were no 12 ft trucks available. They offered us a 16 ft truck for the same price. It truly worked out in our favor. Pickup up of the truck was kind of unorganized and took a while but overall not a bad experience."

"We were very dissatisfied with Budget and the way our reservation was handled. My daughter reserved a 24' truck online 2 was prior to her move. She had a crew of friends and family available at 8 AM to load the truck and a hired crew to unload it. When she and her stepdad arrived (right at 8 when they opened) they were told there was not a 24' truck available and the largest they had was a 16', nowhere near big enough to fit her belongings for the move 2 hours from her present home. No apology given, no explanation, no offer to find a replacement. She told them to cancel her reservation and after much calling around located a 20' truck at a competitor. With the 2 hour delay in getting a replacement, she lost some of her crew halfway through the loading. We had to make 2 trips (an extra 250 miles) since the truck was too small. And yesterday, she found a charge for $50 on her charge card for a "no-show" for her reservation!! Budget says they will credit the charge, but once again made no apologies for the botched reservation or the errant charge. We will never do business with Budget again. Read the fine print...they reserve the right to change the equipment you reserved, and don't bother to notify you so you can make other arrangements. We reserved a 24' truck because we needed a 24' truck, not 16'."