Hertz Car Rental - Estero Hertz Drive HLE

"I have rented numerous cars from this location in always had a good experience without issue. Trisand, the branch manager gave me a lot of attitude and was rude to me as soon as I entered the building. Shame, one negative experience can ruin all of my previous. I won’t be going back to this location. Went to another location and had no problem."

"Person at counter was great, but "local policy" blows in that they have an archaic, must swipe card policy. You can't prepay, pay online or over the phone, book same day rentals and have to have an airline ticket for debit card use (mine was a ine way rental, so i didnt have an airline ticket). Some of us don't want/need credit cards. Get with the program. This isn't the 1990s. After 4 hours waiting and phone calls. I used a competitor for 5x the rate. So frustrated. Never been so infuriated at a company and their flexible policies. Screw."

"There is an office worker here who does not really do his job and speaks disrespectfully. I made a reservation 2 days ago for a 7-passenger vehicle and today I used Uber for $80 to come to the office and pick up the vehicle. You sent a confirmation message and I asked why you didn't inform me in advance that you didn't have a vehicle for 7 passengers and the answer I received was that we were very busy, this is really a joke. My best advice to you is to really stay away from this office if you don't want your day to be miserable. Date 05.08.2024 , 12:30 pm office worker name :Trissan"

"I’ve been renting vehicles from Hertz for over 10 years. A loyal customer and President Circle (like that matters anymore). I don’t know what’s going on with this company but I’ve had nothing but trouble lately. I reserved a vehicle this past Saturday for pick up at this Estero branch only to walk in at my time and find out that they didn’t have my vehicle in stock ( a midsize ) according to the manager because I booked at 10pm the night before. My appointment was for 10am and they could have called in a car from RSW. Never bothered. When I asked the manager if he could call the airport for inventory, he said sorry you’ll have to go out there, I don’t know there inventory! This has not been the first time I’ve had problems at this branch. Horrible branch !! I will never book a vehicle from them again and will send complaints directly to corporate."

"They do discriminate. The reviews are right. I'm rich, and it still didn't matter (it never should), but we know society. This is my second time, and both times they didn't have a care. However, when another individual walked in, he said he made the reservation that morning and he got a car. Yes, he was white, and I'm a white Puerto Rican. It's not the company; it's the location management. They will soon take action. Let’s keep sharing our experiences. God bless USA"