Estero Bay Chevrolet Service

"BEWARE of their service department! I purchased a '15 Tahoe from this dealer & brought it there for service and scheduled maintenance. GM's maintenance schedule states the transmission fluid should be changed at least every 45k miles, however when we had it in for service at 44,152 miles & 62,428 miles they didn't change it or even suggest it. I now need a new transmission at approx. 72k miles. Per the location's new manager David Miles, he said they bought the dealership in 3/2023 as an "asset purchase" & they have no liability from anything before that date, even though the dealership name has stayed the same. As a concession, they reduced the cost from $7,800 to $6,000 which is the same cost I could get it done at a transmission shop, but it's still a $6,000 expense because they failed to do their job correctly."

"Scheduling for my appointment was nearly 2 weeks out. Set appointment for 0930 on the available date. Requested check out a rattling noise (warranty), a fit and finish issue (warranty) and rotate tires. Dropped truck off the night before. I started calling around 4pm and never could get a service advisor on the phone. Drove to dealership at 540pm and was informed the truck never got looked at. Left it overnight again and at noon it still hasn't been touched. I was offered a free rental but I need a truck to tow with for my business. I've received good service on other vehicles in the past. Hopefully the staffing issues will get ironed out and the quality of service will recover quickly. ***Edited to reflect the current UAW strike which I had forgotten about. ***"

"I was torn with what star review to leave. I have used this dealership for my previous Chevy with no issues, but I lost it in the hurricane. This was my first time in for my new Chevy Equinox for an oil change and recall for a part. I was told it was ready and I called twice to ask if they had done the recall portion as well, but no answer and voicemail full. So I drive to the service center and they are busy, I get it. But I stand there for like 20 mins without even being acknowledged. The woman at the desk (who apparently is my advisor) didn’t look up and acknowledge me once, just scrolled on her cell while on the phone with someone else. There were two other men working inside who also did not even give me a “Hello, we will be with you soon.” I stepped outside hoping to find someone, with no luck. Stepped inside again and still met with no acknowledgment, not even eye contact or a smile. So I stepped outside a second time and I am met with a smile from Cardinal (I believe that’s what I was told his name is). I told him what was going on and he was so apologetic and dropped everything to help me. He listened and even parked my car away from the chaos per my request. Because of him only, I will return as a customer. So he gets the 5 stars and hope he is recognized for his amazing customer service."

"I had an issue with the storage of the removable top for my C7 Corvette. Ben had me back and going in a matter of minutes. Great service Ben"

"The communication is not good unless the service advisor and the customer. My car has been in the shop there for 5 days and I've had to call several times daily for an update. I feel like they should be keeping in touch and letting you know what's going on. I've bought two vehicles there in the last 3 years and I've always been pleased with everything but this experience has not been good."