AutoZone Auto Parts

"Jeff F. was extremely helpful to me and my friend! We had a car issue driving home and he went out of his way to make sure it was taken care of in the safest way possible. He showed great kindness to us and we appreciate him so much!!! He deserves the world!!! Best Auto zone I have ever been to!!!"

"My friend and I were stranded on our way home and Jeff from auto zone saved us! I couldn’t be more grateful! He was so polite and helped us out, we would be clueless without him. God bless Jeff!"

"My recent visit to AutoZone turned into a spectacle of disrespect and disregard for basic customer courtesy, all thanks to the abysmal behavior of Michael S., the so-called parts assistant sales manager. As I patiently waited my turn in line, Michael seemed more interested in playing favorites with customers who hadn't even bothered to enter the store yet. It was baffling to witness him in the parking lot, entertaining customers like a used car salesman, while those of us who had dutifully queued up inside were left to stew in frustration. This flagrant display of favoritism and disregard for basic queue etiquette left me seething with anger and disbelief. It's bad enough to encounter incompetence and apathy in customer service, but to witness such blatant disrespect for those who patiently abide by the rules is beyond reprehensible. Michael S.'s actions, or lack thereof, speak volumes about his complete lack of professionalism and basic human decency. And the fact that this behavior seems to be condoned by the likes of General Manager Abimael Vega only serves to underscore the toxic culture that permeates this AutoZone location. If you enjoy being treated like a second-class citizen and having your time wasted by incompetent staff, then by all means, pay a visit to the AutoZone at 10250 Acros Ave in Estero. But if you have an ounce of self-respect and value your sanity, do yourself a favor and steer clear of this den of incompetence and favoritism. Update 13-Feb-2024: Thank you for responding. Unfortunately, because of the way we were treated, my wife and I will never set foot in an AutoZone again. Despite patiently waiting in line, the "manager" chose to prioritize customers who arrived later from the parking lot and ultimately refused us service. This level of disrespect is completely unacceptable. It raises serious questions about the competency of individuals in supervisor positions at AutoZone and the standard of service AutoZone expects from their staff."

"Mike was so helpful and went above and beyond to help me in the store! I came in for new headlights and he was so patient and helped me get the correct lights for my car. He also checked on us and made sure we installed them the right way."

"Auto Zone to the rescue on a Sunday evening at 5 PM! Battery was dead at the campus parking lot. Was able to jump but needed a new battery. The guys were extremely helpful over the phone and luckily had the battery we needed. Mike was fantastic, he changed the battery and tested the car and was out of there in no time. Highly recommend!"