Doyle Security Systems 2520 Hampton Avenue, Erie, PA 16502

"We were experiencing a problem with our touch-screen pads. I contacted Doyle Service and Alec, who was very helpful, was able to schedule a same day service appointment. John, the Service Manager, was at our home within the hour, and took care of the problem quickly. We are VERY PLEASED with Doyle Security."

"Our home came with a Doyle system which we activated with a promo mailer we received to activate an existing system for free for 3 months. The system works as it should and the staff are quite friendly, professional, experienced, and helpful, especially Matt and Dale. I've only had a working system for 2 days but so far no issues with it. I'm happy to be supporting a regional company and the monthly rate for my system ($27/mo) is reasonable. My main reason for docking a star is I had to do follow ups several times throughout the activation process. The first time I submitted the form for the promo (scan a QR code, fill out form, someone is supposed to call me), no one reached out, so after a week or two, I filled it out again and someone called within 48 hours kindly apologizing and saying they never saw the first form come through. The second need for a follow up was after signing the contract. The rep who first came to visit (Matt - I believe he's a manager) said we would be contacted after signing the contract to schedule a tech to come and activate the system. I signed the contract 1 week before Christmas and thought maybe the holidays were delaying them scheduling tech visits but it was 2+ weeks and I still hadn't heard anything, so I emailed the rep that emailed me the contract. He responded same-day and apologized saying he didn't know why no one had gotten in touch with me, and quickly got me scheduled for a tech to come out the following week. Lastly, the day after installation, I got my first bill (which seems to be in 3-month increments) and the free three months wasn't applied. Again, emailed the rep I'd been working with and a quick same-day email was apologetic and applied the promotional credit. So the system itself is working well so far, but it feels like maybe some of the back-end pieces are manually done (higher likelihood of human error). Hopefully now that it's set up, things will be smoother."

"Every time we have contact with someone from Doyle it’s easy, a quick response and always pleasure. From the sales, service and phone contacts we couldn’t be happier. Highly recommend."

"Technician John was extremely knowledgeable and courteous during the installation. He took his time to carefully move about the house while updating the alarm system. Very pleased with outcome."

"Had Doyle for 5 years now. No complaints. Always great service when it has triggered, usually after a power outage. We love it so much we got my mother and brother in law to switch over to Doyle!!"