Riverside Collision Repair

"Super trustworthy! I’ve taken all my vehicles here. This place is literally the best. Never had better customer service! Thanks Riverside for always taking great care of me!"

"I feel like I keep having issues with this place. I got my car fixed in July and, when I picked it up, it was missing a screw cap, wasn’t fully cleaned, and there was what appeared to be a “mist” on my then newly tinted windows that still can’t be wiped or cleaned away. I wonder if it was caused from overspray that occurred when they painted my car doors. Then, after being hit in an accident, I thought I’d give this place another chance. I needed my car repaired from the accident but also asked them to look into a strange noise that had started—they agreed. I got a call my car was done, but the extra task I asked them to look into wasn’t done or remembered. My car wasn’t fully fixed by the time I left. Recently, I took my car to my dealership for an oil change. I was told the issue I showed them was almost positively due to shoddy work done back in July and that it can take time for it to show. I will not be returning. EDIT***** The owner of the shop called after reading my review, and he apologized and offered to fix my car for free. I was impressed with him reaching out to me personally and appreciated his offer and his time. I did not take him up on the offer, but wanted to give him credit for his customer service."

"Customer service is not the best! I recently called to make an appointment for an estimate for my car. The first person to answer was a guy and he hanged up on me while I was explaining my situation. I called again because my insurance selected this store. The second person who answered was a lady. I told her that the 1st guy hanged up on me, she completely ignored me and changed the topic. Very unprofessional."

"This place takes away all the stress that comes with car accidents, damage, etc. The lady at the front desk was delightful! She was super transparent in explaining the costs in my quote and did an excellent job in keeping me updated on my car. The mechanic working on my car sent me texts throughout the week updating me on the car, as well as verifying any minor changes to the quote. When I first turned in my car it was a little muddy, but when I picked it up they had washed the entire exterior and even shined my tires! Seriously above and beyond what I expected from a service perspective. Finally, when the repair was completed, they finished ahead of schedule and the bill was actually cheaper than the quoted price! All around amazing service from the folks at Riverside, 10/10 experience for me."

"DON’T MAKE THE MISTAKE I DID! I was referred over here by a trusted mechanic. Called in asking about getting an estimate for a car that only needs cosmetic repair. They asked about insurance and I let them know I had insurance but wasn’t going to use it. They said it was fine to bring the car in at anytime, no appointment required for an estimate. Well, me and my husband got up early and got me to work so he could get an estimate there. I’ll spare the details but we did a lot to make it work in the hours they are open 9-5. They TURNED HIM AWAY stating he had to get an estimate with the insurance first. CROOKS. Places will do this so they can max out repair prices with the insurance and have it look fair. It’s bull. Don’t go here. I’m so mad. It’s not that hard to look at a car and give an estimate of what it would cost at your shop to repair. It’s blocking consumers from making informed decisions. I’m now thinking over the relationship I have with my favorite mechanic over this too. It’s just bad business to waste a customers time."