Revere Health Urgent Care - Provo

"The doctor was amazing. Billing was a headache. I have insurance my insurance covers the whole entire visit minus a $20 co-pay. That was verified with my insurance company. When I called the billing department they told me that’s not true that nobody has that low of a co-pay and that I had to pay a little over $300. I called back after verifying my insurance had already mailed a check and told me that it covered the visit and I only had a $20 copay, the billing department said it was my responsibility to have EOB faxed to them to confirm everything. They would not contact my insurance company. Billing department is outrageous to work with. They don’t do their job and they expect the patients to do their job for them. It’s very frustrating. I also didn’t get a bill until January a couple months after my November visit. They started threatening me for collections in January right after I received my first bill. my insurance representative said it’s ridiculous that they even mentioned collections. They need to adequately train their billing department or higher individuals that have basic knowledge in medical billing."

"I went into the urgent care this week with multiple concerns and desperately needed help. I was seen by Carson Homer. He did such a fantastic time addressing every last concern regardless of how long it took. I got the treatment I needed and felt so much better when I left. It was a short wait for me and Carson is highly skilled. I would recommend going to see Carson to anyone."

"This company sent me a bill for $200, They called me and asked me to email them a photo of my ear so they could review it to see whether I needed any surgery. I never agreed to pay anything or even make an appointment. I showed the bill to my wife and she said: "Scammers!" I expect this sort of thing from call centers in India but not Utah. I will not be paying this bill!!!"

"A bill I didn't know I had got sent to collections and I had to pay that way. The app didn't reflect my balance, neither did the website, but when I called Revere Health they shrugged and said they didn't know why I only ever got notified by physical mail, but I definitely owed them money. Luckily it wasn't a large balance, but if it had been then I'd be totally screwed. The inconsistency does not breed confidence in their services."

"I paid a bill in office before my appointment, and asked them to charge that days visit as well. Apparently they didn’t because I had a statement sent… which my neighbor got. I didn’t receive it till 2 months later. 10 days after they had already sent it to collections. No other attempt to reach me was made. Funny for how much they preach the texting availability. Thanks for the unnecessary headache and charges. The care was great, but I don’t care to work with a company that is so quick to work with collection agencies without first contacting their patients. Screw you guys."