Café Zupas

"Is it the District or just Cafe Zupas in general? Where to begin? Fool me once; shame on you. Fool me twice; shame on me. Fool me thrice? I won’t get fooled again. I now see a trend happening at Cafe Zupas in South Jordan at the District. I hope it’s isolated to this location but I wonder. The servers seem to have confused “efficiency” with their particular assignment rather than efficiency and quality of the overall product. Each station worked to get their portion of food out super quick but there seemed to be a log jam as they either gathered the food together or at the point of sail. The result was stacks of salad, sandwiches, and soup clogging up the work space and getting mixed up lost and stale. Soup - COLD Sandwiches - COLD Salad - WILTING Kids Meals - Literally lost. My wife had to instruct the worker on what belonged in her power bowl. She didn’t believe that sugar snap peas belonged in the curry bowl. It was written on the board! My soup and sandwich literally sat on the dessert counter for 20mins before I could pay and sit down. Of the two kids meals we ordered: 1- the grilled cheese and tomato basil pasta soup had to be remade because they were gone. 2- the chicken strips had to be remade because they were cold. The lady in front of us when asked what she ordered responded, “ I had that cold soup right there.” The worker took the bowl, dumped it back into the soup vat and re-scooped the soup back into the bowl. What a mess. Could the salad, sandwiches, and soup just sat in their vats and individual component bins unmade until needed rather than in the work space getting warm or cold or stale?"

"This location is run so poorly. Prioritize online orders while the in store queue moves at a glacial pace. When it was finally our turn to checkout we had to wait another 10 min while they found all the items for our order. Only teenagers working with no supervision. Desperately in need of a better process, leadership & customer experience."

"I’ll preface by saying that I actually really like Zupas. I am disappointed that they have taken away some of my favorites and replaced with the bowls, which I’m not a big fan of. This review, however, is strictly for this location. The employees are very nice and try hard. But there are couple issues every single time we come (we only come during dinner time ) - the pipeline is always very busy and the cashier can’t keep up. Food is piling up to the point they have no room to stack it. Another issue is they seem not to have time to clean the tables. One time we came and there was literally only one table in the whole restaurant that was clean. All others had dirty dishes on them. That’s kind of gross and unappetizing. Looks like the staff is stretched thin, the management should find ways to address this. This has been an ongoing issue and it makes us not want to come anymore."

"6 o’clock on a Wednesday not to busy, Was greeted at the counter by an employee, super kind and great attitude, food was ready very fast but checkout took close to 5 minutes, I ordered the ultimate grilled cheese and a half size tomato soup, it came with a strawberry covered in chocolate and a role, Sandwich was warm and delicious, so was soup, not to hot, just perfect, The role could have been cooked a little more and was rather bland but other than that everything was amazing! The tables were pretty clean and so was the whole restaurant, I paid $14.06 for the meal and it was ok priced, Will visit again! TLDR: Great food, ok priced, service was decently fast on a Wednesday at dinner time. Thank to the following Employees: Bruno and Karli"

"I tried a new salad this time, the Power Bowl, and it was really good! The service was great and the food was even better! I would definitely recommend this Cafe Zupas at this location!"