lululemon

"Employees are so kind! We take our dog here after walking around Scheels (they’re dog friendly too!). Great quality + service"

"I have always enjoyed my experience at our Lululemon in Ohio. The sales associates are always so welcoming and helpful. We walked in to the South Pointe location and no one asked us if we needed help. We received tons of eye contact, but no help and brushed off like we didn’t matter, I honestly felt judged. My daughter needed a size 0 and after having two associates walk by without any help, I walked over to someone in the fitting area. Took almost 10 minutes for help, unacceptable. Second, all the tags were wrong, by $10, and they made me feel like that was my problem. My sister waited for me near the register and the person who helped me had the audacity to roll her eyes in disgust as we walked away. I believe they need more training in customer service, especially with someone who had money to spend in their store."

"I stopped by today to make a couple purchases. Claire was extremely helpful and knowledgeable. I was very appreciative! She ordered me a pair of shorts and even suggested a couple other items, but wasn’t too overbearing."

"If I could give 0 stars, I would. Very low level of customer service and product knowledge. Don’t even bother trying to place a hemming order at this location either. I’ve tried calling the store numerous times for updates since it’s now past 5 weeks (website policy says 3-7 days turn around) and no one ever even picks up the phone. I am typically never greeted when entering the store, or ever asked how I’m doing or if I need help finding anything. I will walk around with arms full of product and no one offers to take it up to the register while I continue to shop, unlike other locations do. Workers will have on non-Lulu attire such as sweatshirts/tshirts, retired Lulu prints- which is problematic because if a customer approached them wanting that product, they wouldn’t be able to get it. Sales associates are walking advertisements, so they should be only wearing product that is available to purchase. I was super excited when I found out there was going to be a store at this location, but have been nothing but disappointed in the short time it’s even be open. The downtown location is too small to even be considered a storefront, more like a kiosk, and this location has the size but not the service to be enjoyable either. Lincoln and Lulu do not seem to be a good fit."

"I came in this afternoon to find a gift for a birthday. I had no clue what to look for, but was greeted with the best help. I’ve never entered a store, clearly not knowing what to do, and helped the entire time I was there. I was surprised being treated like the employees were the ones shopping for one of their own friends. Thank you!!"