The Western Company

"They have very poor customer service, they take a long time to respond to messages and never return your phone call and never answer the phone will never order from them again"

"I just received my beautiful Old West boots today, just as the order/shipment notice noted I would. Excited since first finding your company online, then finding the most beautiful boot that was a birthday present to myself, with money received from a very good friend who knew I'd be hesitant to splurge this year, given the times, I found the sale price almost too good to believe and too difficult to pass up!!! I know a quality boot when I see one, and now know that the pictures are a true depiction of the actual product. From the moment I picked up the package off my porch, and knowing boot/shoes (leather) for as long as I've been wearing them... knew immediately from the weight of the box...these were going to be the real deal. I pulled them out of the box, smelled that familiar and fragrant real leather smell, laid eyes on them, and it was love at second sight; the first being the moment I saw them on the company's website. I pulled them out of each bag, took the cardboard out of them, and slipped them on, bare feet and all. This is the first time I've ever put my feet into boots that were this perfect right out of the gate. The fit is perfect, the leather soft and comfortable...inside and out, without the need to "break them in," like I've always bad to do in the past. It is like I sent in a mold of my feet, and they were custom designed just for me. I turned 66 years young, and I have never experienced boot perfection like I did today! Like the old asying, "she died with her boots on," it conjures up the emotional context of just that. Pure heaven. Only I don't plan on going any time soon. I've got plans for these beauties. Its going to be difficult to take these boots off! Like a fine leather glove for the foot. Thanks guys!!! You gave me something to be excited about during these difficult, and challenging, times. Can't wait to show 'em off. For anyone wondering about size... stick to the boot size you most frequently order! Usually a half size up from a closed shoe size. 02/23/2024 Update: I continue to get compliments on my boots every time I wear them and wherever I go. Impressive and unique design and "beautiful boot" are just a few of the words used by others to describe my boots. Thanks WC!"

"My boots were gorgeous! Delivery fantastic and unbeatable price."

"Terrible experience. Placed an order for boots on December 12th. Never got an order confirmation after 4 days. Emailed and messaged them and finally after reaching out 4 times I got a response saying they are working on processing my order. After another 2 weeks with no shippping information I get another response saying they are closed for the holidays and if the boot don’t come by next week order another pair lol. Mind you they have charged my credit card on the 12th of December already. Today is January 3rd and we still don’t have the boots. I tried to call but it goes right to a voicemail every time. Wish I would have checked the google reviews & BBB reviews before ordering because this is something that’s very common with this company."

"I’ve been wearing Roper slip ons daily in the barn for years but for the first time I couldn’t find them. Finally I did a web search and The Western Company not only carried them but the price and service was great!"