Vans

"It's the holidays, and mistakes are bound to happen, but where's the customer service when you over charge someone? They had a good deal yesterday, buy one get one 50% off. An associate helped me go through the selections and went to get my size for the shoes - the only reason we made a purchase was because of the deal. Today I checked my receipt and noticed they charged me full price ($60 difference) so I called but they said there's nothing they will do because the deal was only good yesterday, even though they incorrectly charged me when the deal was active. They said I'm welcome to return the shoes, which is exactly what I plan on doing after this experience."

"Guy with the blue hair and glasses gave me a hard time about returning a pair of shoes I received as a gift. Even tho I had my receipt and the shoes were purchased yesterday just because I didn’t have a ID on me and they were purchased at another location. Not to mention the shoes were paid for in cash not even on a card. Since when do you need a ID to return a pair of shoes that was paid for in CASH not on card. The way he made me feel about the whole situation made me not wanna EVER go to a Vans store again talk about interrogation! ."

"Great store. Usually don't have a problem finding what I am looking for. Pretty quick service. Friendly staff, they also remind you of deals at the register. If you like Van's this store is for you."

"I had a great experience at this store. The layout was a little confusing at first, but I found my size without too much trouble. Selection was great. Mario was a huge help in finding the right fit and style for me. He went to the back several times for me and found some awesome shoes that I ended up buying. He obviously has an excellent understanding of the store's selections."

"I went in for one pair of shoes to replace an old and very beat up pair. I was greeted at the front of the store by a young man, and then again by Jalen, the guy working back in footwear. I was able to grab the shoes I wanted and he let me know they were part of a promo where I could get sale shoes for half off, so obviously I started looking. Jalen was super nice and attentive, but he wasn't pushy at all. He brought me recommendations, helped me out by suggesting the comfort cushion since I work retail, and made me feel comfortable during my experience. I went in pretty close to close, which I felt awful about, but figured it was fine since I just needed the one pair. By the time Jalen was done helping me, I had found 4 pairs of shoes that I love and I'm so excited to wear. The girl who rang me up was so sweet and personable. She made the check-out experience painless. Overall, an amazing experience at this store :)"