American Furniture Warehouse

"From the moment we entered the store, purchased our new couch and recliner and then with delivery, we are so pleased with the entire experience."

"I recently had an unfortunate experience with American Furniture when I decided to return a chair I had purchased. Despite returning the item well within the 30-day return window, the process was far from smooth or customer-friendly. Firstly, I was taken aback by the unexpected 15% restocking fee that was deducted from my refund. This charge was not clearly communicated at the time of purchase, which I believe is an unfair practice and not in line with transparent customer service. Moreover, the behavior of the staff member handling my return was disappointing. The individual was discourteous and seemed uninterested in assisting me or addressing my concerns. This kind of interaction is not something I would expect from a reputable company and certainly not something that encourages repeat business. Overall, my experience was marked by hidden charges and poor customer service, making it unlikely that I will shop with American Furniture again. I hope this feedback prompts a reassessment of your return policies and staff training to improve future customer interactions."

"I have NEVER had a worse experience trying to buy furniture! Although the sales staff was nice - but did fail to ask necessary questions about delivery after I informed her that the product would need to be delivered via an elevator- the customer service, delivery, and quality of the product were so poor that i would give ZERO stars if that was an option! I purchased an end table that i took home that day, and had a matching coffee table and a sleeper sofa due for delivery at the end of the week. Strike one: the directions for assembly of the coffee table were TERRIBLE. They were so bad that i went to the store the day before the delivery was due to cancel the coffee table (also a “customer must assemble” project). I was informed that the store could not help me with this; i needed to call customer service. A wasted trip - in Denver traffic! I was told the coffee table had already been loaded on the delivery truck, but they “generously” (their view, not mine!) would not charge me the 15% restock fee because the coffee table was still in its box. Strike two: I received a text saying that the sofa would be delivered the next day, in a 2.5 hour window. I waited patiently throughout the window, and called afterwards to find out when the sofa would be delivered. I was informed that there had been a “miscommunication” somewhere between Customer Service (who canceled the coffee table) and delivery (who apparently assumed that it was the ENTIRE order that had been cancelled). I asked them to bring me the sofa at the end of the day, and was disgusted to hear that the sofa had been REMOVED from the truck (after i had been told the coffee table could not be cancelled immediately because it was already on the truck). I was informed that I could get the sofa the next day - but they refused to provide a delivery window- IF it fit in the elevator. THAT issue should have been mentioned when i purchased the sofa and provided DETAILED instructions about delivery. Strike three: i made ANOTHER trip to the store to measure the sofa and decide if i was willing to put up with another wasted day for a possibly failed delivery attempt. It turned out that the “queen size” mattress was listed as 72” - when a TRUE queen size is 80” long - and the mattress measured only 69”! THAT would not be acceptable for my 6-foot tall visitors! Disgusted with the poor customer service, horrible assembly instructions (for the end table ), and inaccurate and misleading dimension information on the mattress, I cancelled the ENTIRE order. Strike FOUR: THEN they woke me up on the morning of the “we won’t give you a window for delivery other than ‘Saturday’ “ day - to discuss when the sofa would be delivered! NOBODY deserves FOUR strikes! Do NOT attempt to do business with this organization! You will be TERRIBLY disappointed! Strike three:"

"I recently bought a new bed frame, box spring and mattress and had a great experience. I was especially impressed by the prompt delivery service - the men who brought my new items were very respectful and quick, and they set everything up just the way I wanted it. I’d definitely shop at this location again!"

"The floor salesman, Steve, was attentive and patient. He took measurements and talked through our entire brainstorm on design, fit and placement of furniture. The purchase was followed up by a professional and friendly delivery that arrived on time and was set up by the AFW team. Convenient and good customer service!"