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"Nearly twenty years ago, I bought a sectional from Robert. It was my first piece of good furniture. The piece was not comfortable for me. Robert went so far as to ship the piece back to the manufacturer in the Carolinas at his expense for repairs. Remarkable service and caring by Robert. We’re now in a position to furnish our new home with quality. Robert was our “go to person” because of his decades old concern to satisfy me with my first couch. Robert is the epitome of committed customer service. The patience, concern for detail and careful handling of our needs with this new project is such a fun experience. The kindness and courtesy of the whole Element team makes this a special treat for us. Almost as important, the quality presented by Robert vs his price point gives us the satisfaction of great value for the money. Robert, you’re so appreciated, Bill & Kirk"

"Great service from first ideas thru delivery! Loved working with Mary Beth in figuring out sizes and colors, she was thoughtful and gave us space to make decisions. Our mountain delivery team got stuck assembling a table and the owner got on face time to assist. Thanks for a great experience!"

"Great place and great products. I recently ordered a table from them. There was some problems with one of the pieces. The owner called me personally and we ended up replacing the piece. It is easy to sell items, it is fixing problems that show you the true measure of a company. I felt well taken care of, I would definitely go back."

"I met with designer Michele at Larimer Downtown Denver!! She could not have been nicer. Very helpful and knowledgeable. I decided on two beautiful chairs!! Very unique. It was easy to order and set up delivery! Arrived on time and in perfect condition! I just received them... and they are wonderful! I highly recommend this store. Thank you, Element!"

"If you are going to purchase furniture, this is the place to go! As a manager, I understand the importance of good customer service. I had visited Denver from Atlanta and happened to see a beautiful, sleek, modern recliner that looked nothing like your typical recliner. I could tell by the quality, construction, and comfort that it was worth every penny. Originally, I thought about purchasing it from an online company, but decided that I would rather support a local business…BEST decision I ever made!! When it arrived, I had a minor issue with assembly of an armrest, so I contacted the store. My message was immediately sent to Robert and I received a phone call within minutes. He FaceTimed my phone to see if he could help assist. We tried a couple of things and at the time it didn’t work, so he took a picture of the problem and contacted the manufacturer. Robert kept reassuring me that regardless of what it took, he would ensure that I had a fully functional chair. He mentioned that he just happened to be in Atlanta over the weekend and if needed, he would even come over and fix it himself!! Then next morning, I received a call from Robert with an easy solution and my armrest was on my chair in under 2 minutes. I can’t wait to go back to Denver and visit Element again."