Room & Board

"It’s easy to shop here because many products are staged to see the end result of what a variety of things look like together. I’ve bought my comforter here and some of my pillows. The prices were expensive so I had to pace myself before buying. The quality is there though."

"Don't trust their guarantee. We bought a glass table with a white coating and the coating started to peel underneath the glass. It is clear that this was not caused by external damage. My wife went to the store and ask to fix this when the table was within the guarantee period. They just said that they will send us a pen to fix it. The first pen was completely dried out and did not work at all, the second one was fine, but this solution does not work because the pen is not able to get under the glass. My wife went back to the store, and they said that they have someone that could come and fix it by taking off the glass, and then reattaching it. Sounded like a great option, but when the manager called us later, she said that the table is no longer under warenty and that we have to pay for it. - This is crazy because the table was under warenty when we first let R&B know about the problem. We like the store and have bought a lot of things from them and were very surprised on their decision to not honer the guarantee"

"The measure of a good company is how they handle a problem. Room & Board exceeded my expectations. We ordered a piece that had a minor defect, they immediately remedied the situation, easy! We love the quality and design that Room & Board offers, the delivery service is the best in the business."

"Fabulous store that has been in the heart of CC for as long as I can remember. The selection is wide, and the showroom is beautifully curated. Beautiful roof-deck to catch some sun while shopping!"

"Honestly, just very disappointed with their customer service. The varnish started coming off on the top of our $4k walnut dresser. We have walnut pieces from various other competitor stores (even in the same room) with no issues. We took pictures and sent them in expecting they would jump at the chance to fix the issue and keep our business for years to come. Instead they haggle back and forth over the photos, first saying that the whiteness in the picture was from moisture and was not their fault. "That is the glare from the window, the issue is the bits for varnish coming of", I said. They then claimed THAT issue was caused by improper care and we should just be using orange oil. That is what we do, for all our expensive wood furniture... In the end, I understand having problems, I don't expect every piece to be perfect. But then it becomes what you do, and how empowered your customer service is to ensure your customer is well taken care of. They seemed incentivised to ensure they do not take any liability, evidenced by the first jump to conclusion. We will be staying away from Room & Board from now on. Its sad because we do like the furniture, and it felt like they were the kind of company that would take responsibility and step up for their customers . Unfortunately not the case for us."