Walgreens Pharmacy

"Walgreens has really gone down with customer service in the pharmacy, they play dictator with your medications and cause issues with you getting your meds. The first time I got a text message saying my meds were ready and I went to get them and they said they didn't have it and didn't want to look at the text, I needed my meds asap and they denied me my meds because I told the pharmacy assistant that I needed my meds and I was only there because of the text, the pharmacist said he was denying my meds and they caused me to miss my meds for over a month. And now, I have been having my meds delivered to me to avoid the poor customer service in person, last time it was late this time I was told that it was 1-2 days and that was 3 days ago. Called yesterday since it was 2nd day to see if I needed to look for the delivery and was told FedEx had picked up my narcotics and were being delivered yesterday, never happened. Called today to get answers and was talked down to by whoever answered the phone and he said that FedEx can hold the narcotics on the truck for 1-2 days. Really? Picked up my meds yesterday (2nd day) and delivery is past the window given. The condescending man on the phone was trying to threaten me with not getting my meds if I didn't accept his inept explanation for why my meds are a day late. I am going to switch pharmacist for all my meds from now on, Walgreens pharmacist are not professional and I have more scenarios that I don't have enough space to write about, tired of them playing with my meds."

"Was professionally ignored by 7 different employees behind the counter. I am not kidding after 5 minutes someone finally asked "are you here for a pickup?" I said no I have an appointment, this lady told me to go through the drive thru for my test, I have gotten a covid test from a Walgreens pharmacy and I remember the email telling me they were doing drive thru only covid testing. But the email I received for this particular test told me to go to the counter. Then I pull up in the drive thru and this lady acted like she didn't just see me inside the store 2 minutes ago. Then when she went to process my insurance she asked if I was sure this was my primary insurance. And in an extremely patronizing tone said yeah this says that it's your secondary insurance. I then said but it's the insurance I get through my company... and the she says ooooh! Ok! We have been going through covid for 3 years now and this girl acted completely clueless and treated me like I have no idea whats going on. Walgreens, should be ashamed of your pharmacy staff, I would give them all 5 stars for their ability to professionally ignore customers. It is ridiculous that you have signs all over your pharmacy telling customers to be nice. It's a form of professional gaslighting when your staff gets upset when people are mean to them, when YOUR STAFF isn't even courteous to the public."

"As a prescriber the pharmacies we work with are crucial in helping our clients be successful! Today I was on hold for an hour and 45 minutes before we gave up. The shortage of staff is real but something needs to change in order for doctors offices to be able to contact the pharmacies."

"Walgreens corporate needs to offer more attractive pay and benefits to pharmacy staff. They are overworked. There isn't enough staff to answer phones, handle the over booking of appts, and the volume of prescriptions. All locations are the same. And many have stopped weekend hours. With $billions in profits, they can afford to attract workers to meet the demand."

"I went to pick up my prescriptions today and made it there right at closing time (I hate doing that but I didn't have access to a vehicle until 5:45). I was initially grateful because they agreed to check for my prescriptions. Then they told me they had never received it. I started calling other pharmacies in case my doctor had sent it to the wrong location. Another Walgreens located my prescriptions... at this location. They told me they didn't have them but they did. And now I can't get them because they are controlled substances. I have a number of health issues that will make it hard for me to function at work properly as a result. I feel lied to and disappointed. I do not recommend this location. Edit I had a great experience here following my initial review so I wanted to update this to reflect that. Marsha was so helpful, kind, knowledgeable, and overall provided exceptional customer service. Updating this from 1 star to 4 because she is great. Walgreens is lucky to have her on their team!"