Meineke Car Care Center

"Edit: I am going to attach the photos of parts they broke later. Like, I mentioned I luckily took photos in their parking lot before giving the keys to them just in case something did happen. I also took pictures of the broken parts they had stashed in the bay my car was being worked on too. Worst shop I have ever taken a car too. Initially they were supposed to do a simple water pump job. Very simply and to the point.. I normally would have done it myself but I just had surgery on my hand. During the repair they lost a few bolts, broke my thermostat housing, fan shroud, vinyl on the inside of my door and several other things. They tried saying, "It was like that when I brought it" but luckily I had pictures of it before dropping it off.... Then I found parts of the broken parts in the bay my car was in. Later I found out they had a technician who just started working on my car. Was supposed to be a one day fix but I didn't get it back for over 3 days. Then it took even longer for them to repair the other issues. I ultimately ended up trying to let it go seeing everyone makes mistakes but my engine started overheating which cause massive issues. I called the head quarters and they brushed it off, I ended up finally getting in touch with a rep who cared. They reached out to the shop to get their side of it and the manager LITERALLY said, "The car was old and things break on old cars!". I about lost my mind when I heard that. The jeep was a 99 but EVERYTHING was restored and in mint condition.... including the paint. It had just been painted professionally, unfortunately the repairs that were made were done very poorly resulting in the engine overheating causing cracks on the paint on the hood. I will say after twisting their arm they FINALLY replaced the fan shroud AFTER the auto tech finally admitted he broke it. They did try and convince me that the fan shroud was not needed and would be okay... which is besides the point and a joke! When the finally got the part in they installed it with ZIP TIES! I kid you not!!! I took it to another auto shop and they were appalled at how poorly everything was done!!! Sadly I was told they have SEVERAL vehicles that come from places like Meineke that they have to fix! It might be a good place for VERY VERY VERY basic stuff like windshield whipper replacement or windshield whipper fluid refill and maybe even oil changes.... But I would not trust them with mechanical repairs! Also make sure you ask to see the techs certifications because again I was told the person who did mine wasn't fully certified and it was his first week..... Absolutely insane!"

"Went to get a brake inspection, was told rear brakes at 3mm needed replacement. Made another appointment for the brake service, after an hour and a half where they worked on and opened up the brakes, was told the brakes have plenty of life left, no need to replace anything. That was a waste of time but they didn't charge anything, ok. When I left the engine light was on (not been on before). Made a couple stops (car on and off) and then went back to the shop. Said I just had the brakes worked on and the engine light was on when I got the car back could they take a look at the code. Was told the engine light was for the engine not the brakes and they weren't going to do anything for that. (now this wasn't the normal person behind the desk, but this guy obviously worked there and knew little about cars, I could list a whole bunch of codes related to the brakes that can trigger). He wasn't even willing to address it. So this coupled with you need to replace your brakes and oops no you don't after an hour and a half, can't recommend this place. Have used Meineke in the past quite a bit in different cities, have always been good service and similar to this location don't typically charge if no work is needed, but knowledgeable people matter and not even willing to address the engine warning code.... Got home and pulled engine code - C10D0 - failure in the electronic park brake system in Jeep's ECM, can appear after brake servicing."

"Lee was extremely knowledgeable and fair which is a rare combination in this field. He truly cares and treated my vehicle like it was his own. He not only went above and beyond with the level of service he also kept me informed of the entire process. I would recommend him to anyone needing service done fast and affordable!"

"Quoted $1500 at this Meineke. Was told my car was not drivable and would need to be towed off the lot. Then they charged me $75 for a "free estimate" of damages I received in a hit and run incident. After a few days they allowed me to move my car off the lot without towing. In the long run I was charged $300 at another mechanic for the same services that would have costed me $1500 at Meineke. Go to Arden Automotive for better care and customer service."