Mega Saver

"Unfortunate Experience Regarding Closing Time I recently had a disappointing experience at your gas station on the night of 2/8/24, and I felt compelled to share my feedback with the hope that improvements can be made. I am a regular patron of your establishment and have generally had positive experiences until this incident. On the evening in question, I arrived at the gas station at 10:55 PM, which was well within the advertised closing time of 11 PM. However, to my surprise, I found the door already locked. Three female employees were behind the counter, with only one actively counting money from the register. I waved through the glass door at them, expressing my confusion as I believed I was well within the closing time. The employees insisted that the store was closed, despite my timely arrival. This was frustrating for me, as I had expended my remaining fuel to get there before the supposed closing time. Seeking clarification, I visited the store on 2/9/24 to confirm the closing time. To my dismay, I was told that the closing time was indeed 11 PM. It's worth noting that I have visited your store on numerous occasions around the same time after work and never encountered any issues or found the doors locked. This inconsistency raises concerns about the accuracy of the closing time and the adherence to your operational procedures. Upon further inquiry, the employee informed me that they lock the doors at 10:55 PM to count registers, following instructions from the manager. This explanation is not only contradictory to the advertised closing time but also misleading for customers who rely on the accuracy of your business hours. I observed that on the night of 2/8/24, all three employees were behind the counter, and only one was actively working on register duties. At 10:59 PM, just a minute before the supposed closing time, another employee began cleaning the store. This raises concerns about the accuracy of the closing time and the adherence to your operational procedures. I understand that managing a gas station involves various tasks, but it is crucial to maintain transparency and adhere to the advertised business hours. I hope this feedback reaches the manager and prompts a review of the closing procedures to avoid inconveniences for loyal customers like myself. Thank you for your attention to this matter. I trust that steps will be taken to address the issues raised and improve the overall customer experience at your gas station."

"Michelle did a great job as a customer service representing for your company. The patience, knowledge, and perseverance it took to switch over from simple talk over to boost was amazing . Many other custermers came and went which she handled well and still multi tasked my problem was very impressive. Under stress,competent and very kind. She is a real asset to your company. Thank you"

"Update: I called the corporate office and will be receiving a refund. I still don't like this store and wish this were handled to in-store but I have never had an issue with other Mega Savers. Employees here have never been pleasant. I would avoid it like the plague and don't pay with a card if you don't have to; I haven't had any bad experiences with any other Mega Savers besides this one but I also typically pay with cash. Other peoples' reviews of having money stolen by this company speak for themselves though. One of the female employees was arguing and cussing at her boyfriend before I went in. Had money deducted from my account with another lady working the register. My card was declined even though the payment posted to my account. No big deal, technical issues happen. However I brought the issue to the attention of the manager and he did nothing. None of the employees even tried to make it right in the slightest, and were incredibly rude about it on top of it. The lady at the register told me, almost verbatim, that it must be my fault since I'm the only one she's had this happen to. They neither refunded the money back to my card nor did they give me what I paid for. I pulled up my bank app to show her the transaction prove and she refused to do anything. Essentially stole money from me and made no effort to make it right."