The Property Management Firm

"Honestly just read the rest of the reviews on here. They’re completely accurate. Horrible customer service, everytime you call a lady named Cheryl answers and she sounds like she hated her job and like you’re bothering her by calling to ask questions about the rentals. You have to be on them to just get answers and know what’s going on with your application. It’s not a flexible company at all since they’re not willing to work with you. Do yourself a favor & save your money."

"SCAM FOR APPLICATION FEES. This company will drag on their listings for as long as possible to rack up their $75 application fees. I spoke to Sheryl over the course of 3 weeks, with her informing me that each time they would let us know by 2-3 days max. Then changing the deadline every time we called. They ended up giving it to another applicant with us being the second choice. They gave the applicant 24 hours as they had informed us, and we called after the holidays to check up and they ended up giving him "extra time" which ended up being four days, not 24 hours. This listing has already been closed and given to a tenant, but is still on their website and Zillow which means they are still taking application fees. Cheryl informed me she would let me know either way if we do not get chosen if the first choice falls through with the deposit. She did not call me to even let me know as she had promised. No courtesy or organization, or honoring their word. Very inconsiderate, just a grab for money. Update: After calling, she would not refund my app fee. A few hours later, I received an email from her and she has spoken to the owners and refunded my application fee. Thank you."

"I been renting out my property with the Property Management Firm (formerly know as Rowan Real State and Rentals) for over 10 years now and My experience with them has been very professional. I have never stressed with any issues which have occurred with my property because they have handle everything without any problems or concerns. They have taken care of my property as if it was their own property and to me is very important. Their senior staff and new staff have been top notch since the beginning. They have some strong work ethic’s, very honesty and courteous. Thank you to the whole staff for all their great work! I highly recommend the Property Management Firm because of their staff, integrity and hardworking mentality in keeping everything smooth on my end!!"

"Excellent property management firm! Matt goes above and beyond to make it a seamless process to begin management of your property. He is always easy to get in touch with, day or night, and helps resolve any concerns quickly! He explains the process thoroughly and works with you on your schedule to get everything done in a timely manner. There's no better property management firm out there! It gives you peace of mind to work with someone you know and trust, not a big corporation who will treat you like a number!"

"We have been renting out our property with these guys for 8 years now. The experience has been seamless. They take care of your property as though it belonged to them and take all the worry off of your mind. They are transparent, honest and dedicated with a sturdy work ethic. When we are ready to sell we will be using their brokerage...yes, that is another service they offer. Quit looking for another property manager and sign up with these guys and start enjoying rental property!"