Anytime Fitness 202 Silver Lake Road, Reno, NV 89508

"The Gym location is perfect for my commute and always as a plus it's a 24 hour gym. You cannot go anytime after 9am though and you would have to wait until 10pm to go to get a decent workout in. I between those time there are so many many and what look like kids just standing around talking I stead of using what the gyms purpose is. I have heard other people complain about the same issue and have never seen the staff say anything to anybody. I understand you pay a membership but there are limitations to what needs to be controlled and that is definitely one of them. That is my biggest complaint, other than that I think some machines need to be replaced to add different ones but still very usable regardless."

"This location is never packed, which is nice. The equipment is nice and a good selection to choose from. It does need to be deep cleaned and cleaned consistently. The walls above the treadmills and ellipticals are covered in heavy dust as well as the elliptical machines. I have not seen anyone sanitize machines, weights, or mats after use as requested by the facility. I always sanitize before use because of this."

"Horrible place manager never gives call backs and never answers the phone. Have left over 10 messages and not one call back. Go in during hours she is suppose to be there and nothing. Have extra charges on my account and can't even get it figured out. Club is so small and so busy it's ridiculous. Me and my girl have the key fob both on the same keys pretty sure they hit us with a couple extra fees for the wrong one scanning maybe? But can't get a call back or anything. Guess when she is finally at work will have to go in and cancel the memberships I pay for 6 people to go for the last 6 years. Old managers were atleast there back in the day and would answer the phone. Time to save 250 a month and go to a club that charges 10 a month not 40 a month. Atleast the other clubs you will be able to get to workout. Only problem is charges just hit my accounts with their yearly 40 dollar."

"Absolute horrible member service!! I have been trying to get ahold of the membership manager at the club for over two weeks. She was not there when the trainers said she would be and never returned any phone messages I left. Finally, today after calling all morning and no answer, I drove over to the club and she was there. I asked why no calls were returned and her response was "we are really busy". Be advised that the club is no longer locally owned as it previously had been so they really do not care about customer service. Some national investment company out of Texas now owns it. I asked for their phone number and she was unable to provide any point of contact for them. I asked when she was ever there and she said M-W-F from 10 to I think 3. Well I was there Wednesday at 1025 and there wasn't any employee there. When I pointed out she was not there during her "work" hours she said she had something to do and must have been late. Come on, this is your job! The member manager office looked as if a trash truck had exploded inside it. When she told me to follow her to her office there wasn't even a chair to sit in. Rather than put my membership on a freeze, I just decided to terminate my membership seeing they are now jumping the rates almost 50% and find another place to work out. Nobody should have to work this hard to speak to an employee there. AVOID at all costs."

"Good enough gym but poor experience in canceling membership. Charged us for the last month, which is totally fine, but then charged an additional fee for an annual gym cleanliness. Why do I need to pay for a year of cleaning when I am canceling my membership? Wish I had known, would have canceled the month prior."