Starbucks 3-2600 Kaumualii Highway, Lihue, HI 96766

"Coffee was obviously great but the staff was miserable. No acknowledgement that we were there other than taking our order with zero eye contact and no words spoken. Truly odd. Felt like a burden being there. Maybe it was an off day. ??"

"I went to Starbucks at Kukui Grove Shopping center three days in a row. On Fri 1/26 & Sat 1/27 both days I noticed there were mobile ordered ready for pickup however the app online had a message that online order for this location wasn’t available. On the 3rd day, Sunday 1/28 I decide to ask who I think is the store manager, a gal wearing glasses with orange hair “I notice there’s mobile orders being placed however my app is showing there’s no mobile orders available for this location. Her response “Mobile order is available” and walks away. I live here and have been attending a conference at Royal Sonesta for the past 3 day conference at Royal Sonesta, I have 2 babies under 2 yrs of age. My life depends on online orders and being able to grab my coffee/breakfast on the go. I’ve never dealt with anyone in customer service so rude and dismissive. One of her staff was kind enough to take the time and explain that I may need to update my app in order to place an order online. Needless to say I’ll never go to that location EVER again. The Kapaa location has the most amazing staff."

"So, I’ve been to this ordinary Starbucks. Nice drinks, fast service, and the Atmosphere needs a bit to it. Maybe add some more decors so that it can look more interesting to the Atmosphere?"

"Customer Service: The staff was nice, fast, and helpful, and the barista made the drinks perfectly. Best Part: As soon as I took a sip of my drink, I knew I wanted to come back. Delicious. Worst Part: They ran out of the Macadamia Nut coffee, but we found a delicious substitution. Return: Definitely!"

"Frequently enjoy a Starbucks drink, but like any business ... it's hard to find exceptional help these days. The Kukui Grove Shopping Plaza (Lihue, Kauai) location barista lacked customer service and had huge attitude. We made the mistake by taking a plastic "green" drink stick on counter, and was immediately scolded for doing so. Barista, then only made 3 of our 4 drinks and kept pushing aside our 4th cup and made other orders instead of ours for 10 solid minutes. I had to inform manager of her actions, when Barista tried to intervene, only to have Manger tell her to go make drink and asked us if we wanted a refund, which we declined refund. Kudos for how Manager handled situation."