Bedrosians Tile & Stone

"When the project was started, we opened up our tile boxes and there were several tiles broken. 40" x 13" tiles. I promptly called and was told that we would be able to receive a replacement box due to the damages. A few hours later, I was notified that since the purchase was so long ago, that we would have to buy more! They stated since they do not know how they were stored, that I could have been the one that broke them. The lady also said that they gave it to me on a pallet WHICH THEY DID NOT. Two men loaded the tile in the back of my 4Runner in a hastily manner! Their customer service is outrageous and my wife and I will NEVER shop here nor suggest this place to friends and family again. Stop selling broken tile and stand by your customers! We aren't trying to scam you out of a hand full of tiles. This is ridiculous. Update: Corporate called and hated the bad review. They dug into the situation and noted that the tile we purchased was discontinued shortly after they sold us the tile. Fortunately, the man helping us scrounged up three sample tiles that were lying around at the store and gave them to us! Three of the five tiles broken have been replaced. Thank you for the help, TJ! It must be difficult to have front line workers that don't handle it with more forgiveness. They have less to lose."

"Incredible showroom, and warehouse! Knowledgeable, and friendly staff. Beautiful variety, and quantity of many different styles, of counter top, tile, and other flooring options. Huge selection, and especially well laid out showroom to peruse. Many different styles, and options to choose from. If you are building, just renovating a home, or only just a part of one. You can't go wrong with this place. Definitely worth a visit!"

"Great selection of tiles and counter top materials - wide range of available stones and designed. Definitely on the upper end of pricing for the Reno area, but you do get great service for it."

"Great selection of tiles. We had a hard time choosing floor tiles to match the wall tiles we chose. We experienced wonderful customer service, Haley was very knowledgeable and had a good eye for putting colors and patterns together. I would recommend to friends and family!"

"Update 8/6/18: changed to 4 stars from 3. I received a call from the manager Kristen regarding my review. I spoke about the issues I had and she listened attentively and thanked me for my review as she wants to improve customer service if she can. I really appreciate a company taking pride in their customer service and taking the time to reach out! The price we paid for our slabs was unbeatable! For the most part the people are pretty friendly and helpful, the woman who helped us was great in particular. The biggest issue I have is that apparently our slabs were not sealed properly and allowed to sit wet creating large dark spots. Our fabricator caught this, NOT Bedrosians... However our fabricator worked with Bedrosians to find a sealant that brought out the shine and color and made then beautiful again. The only reason for 3 stars is because I'm disappointed that Bedrosians didn't catch this themselves, and thankful my fabricator did!"