Cub - Monticello

"So a front door that’s not working for 6 month an ID policy that has you checking drivers license if people who are 80 years old, some people don’t want to share their ID and home address when they don’t have to. And your new thing? I go to shop there today and pick up medication I am told I cannot purchase my DayQuil without an ID. Is there a sign by the DayQuil or other medications saying I need my ID? Nope! you just assume your customers who are probably coming in there sick and tired will know this. Then when I go back in and purchase my DayQuil from the pharmacy register I go to hand him my Id and he says “oh no I don’t need that…” You are what’s wrong with corporate America, you give two shts about your customer and could care less about their experience. Lord only knows how you must treat your employees as everyone I’ve encountered is embarrassed to be enforcing your nonsense policies and direct people out the other end of the store because YOU DONT CARE about fixing your door. I’m done shopping at your store."

"I will continue to use Cub pick up! I live near St. Cloud and we don't have a Cub anymore. I work in the cities and did a pick up order today. I got lovely produce and communication and service. And it was done same day!!"

"Spent the better part of my Sunday dealing with a complete fiasco caused by conflicting information Cub foods managers and employees keep giving us regarding Savers Stamps. 3 months ago they tell us, when we called in and spoke to someone, yes we give them to instacart shoppers to give to you. Today, I called in and Chad the Manager on duty stated the same thing that yes, they would give them to our shopper. Then a few hours later after our groceries never showed I called back again and, this time, Chad said they couldn't give them out. ??? This unexplained 180 change caused me quite a bit of conflict with a few instacart shoppers by the way. When I asked him for a resolution and asked if I could come in to get my $200 worth of Savers Stamps he said no, there was no way for us to recoup our stamps. When I asked why he blamed corporate saying "...that's above my paygrade". I'll be shopping groceries elsewhere (which is my prerogative, thanks Chad) since our friendly neighborhood Cub has decided to be so inflexible with their loyal customers who buy about $12,000/ year in groceries at their store. Plenty of other options in Monticello and Big Lake."

"Hi cub foods everytime I go in to the deli to pick up some corn dogs there is none And l even call to fine out there is none You guys always are out like Recently in the paste two day in a row. And it's in two different times in two day My grandkid love them hot and ready to eat when we get to the car. Very upset about it."

"Wow wow wow. I typically do my grocery shopping online and pick up from other local stores. However on a Sunday at 3:30pm I missed the deadline for same day pick up. So I ventured over to cub’s website and saw that they used Instacart and that I could get the groceries delivered within an hour. I was ecstatic that someone else would do my shopping AND deliver it right to my house. This service is not only for the lazy but also anyone who is sick, has social anxiety or just doesn’t have time between activities. My shopper was great. She picked good replacements if Cub didn’t have the item in stock. She was prompt and quick. The whole process took less than 2 hours (from the start of my order to when they arrived at my door). I loved it and will definitely use that service again."