Auto House Phoenix

"Mike Henson at Auto House Peoria and the Team gave me the best experience in purchasing a vehicle. I was treated with respect and because of that, I chose to return to Auto House to buy a vehicle. I highly recommend that you contact Mike if you are looking to buy a vehicle or even just to check out their vehicle inventory. I plan to refer my family members and friends to Mike at Auto House Peoria!"

"Trevor worked with us to find a car for my son. He was very patient and listened to what our desires were and what budget we wanted to stay within. He did not try to upsell us on anything, was open with the car history, and coordinated a time to return to fill our tank and finalize the checks that we couldn't make at the time of purchase. Key item, he provided us the copy of the CarFax report for the car, that's coveted information in the world of car dealerships. Definitely and Highly recommend Trevor!"

"Recently purchased a 2022 vehicle from Auto House in Peoria, AZ. It was a smooth enjoyable experience. I would like to give an overall excellent review of Mr. Taylor, our car salesman. The majority of this transaction was conducted via phone and email. Mr. Taylor was very professional, courteous, responsive, possessing excellent communication skills and a pleasure to conduct business with. This was clearly shown by his willingness to come in on his day off to finalize this purchase. Mr. Taylor's experience is these business dealings was clearly visible. Mr. Taylor was very attentive during of our conversation and provided all the information that was requested in an expedited manner. I would have no problem conducting future auto purchases with Mr. Taylor and your dealership. A slight unexpected delay came up in picking up the vehicle as planned but Mr. Taylor offered to personally deliver the vehicle to our residence 20 minutes away. Awesome experience."

"Edit: Dealership replied denying all claims of car over heating prior to purchase claiming if it wasn’t on the CarFax then the service wasn’t done? Dealership also claims no problems were found. Check engine light, no problem! Car over heating, no problem! Oil Leaks? No problems! At auto house you can get a vehicle with “no problems” at all hahaha My experience with Autohouse Phoenix has been nothing short of a nightmare. I bought a car from them a few months ago, and the issues started immediately. The salesman Rocky was the best salesman ever, probably the only person who actually cared since day 1 and tried to help but he can only do so much. The car began overheating as soon as I left the dealership. When I brought it back, they told me it was a recurring problem and changed the thermostat, which had apparently been done before my purchase along with the radiator. Despite this, the car continued to overheat. I took it back about a week later, and they changed the thermostat and radiator again. So, within a month of my purchase, the thermostat was changed three times and the radiator twice. The problems persisted, and the service guy, Jason, who claimed to have worked at a Jeep dealership, insisted that Jeeps running hot was normal, saying it was usual for the car to run at 3/4 on the thermostat. The situation escalated when, a week later, I brought the car back, and Autohouse was adamant about charging me a diagnosis fee and even denied recalling me buying the car. I left, believing their assurances that everything was fine. But then, in less than a month, the car broke down in Winslow, Arizona. I had purchased an extended warranty from Ascent, but it was useless when I took the car to Flagstaff Mobile Mechanic. They found a loud engine noise, a non-functioning radiator and thermostat, and oil in places it shouldn't be. I had to pay for towing and inspection myself as the warranty didn't cover it. Months passed, and I was still making payments on a car I couldn’t use. The extended warranty's inspector denied all damage despite the obvious and loud engine noise and visible damage. My claim was rejected. When I spoke to the dealership manager, Dan, he offered to buy back the car, but not at its original value. Instead, he proposed a price that deducted the repair costs, despite the issues being documented before my purchase. I traded in a very sentimental car and made a significant down payment, only to lose about $10,000. Now, I'm seeking legal advice as the car had to be repossessed. I'm deeply frustrated and financially hurt by a non-working car that had pre-existing issues. I strongly recommend staying away from Autohouse Phoenix. They may not pressure you into sales, but their lack of integrity and accountability is unacceptable."

"Trevor was amazing! This positive experience will change the way we purchase a vehicle from now on! We shopped from home and Trevor made it all so easy and answered all our questions! The selection of vehicles was awesome, pricing competitive and no haggling. He came highly recommended because of the trust that he's built over the years. We've got a new car and new friend who will do the work for us when its time to buy again! It doesn't get much easier than that! Thank you Trevor!"