Chapman Collision Tucson

"My good friend has been waiting for 60 days to get his car back. Every time he goes over to check in on his car nobody is working on it. I think this company takes its time on purpose so they can collect more money in fact that is exactly what they are doing because if not they easily can put two people on his vehicle and get it done quicker. Don't let your insurance company use this company."

"Would absolutely never recommend. I was originally told I would be getting updates on my car, but I had to be the one to call or text everytime. I was also originally told the car would take 2 weeks, and that was in November. I barely got my car today. I was told different things by different people numerous times. I was told the car would be detailed as well, qnd when I tell you my car is just the exact same as 3 months ago, I am not kidding. My doors also no longer beep when locked, which was never an issue before. I sure hope there's nothing more wrong."

"There was NO communication from the collision center. We made multiple calls and left multiple messages that were not returned. After making multiple calls on day I was finally able to reach someone who gave me information that was helpful but not fully accurate. It was not until Made a call to a manger in another department at Chapman did anyone call us to let us know what was happening. On the day we were supposed to pick it up we received a call late in the day that the collision center was not able to recalibrate the system so it was being taken to then Subaru dealer. We were able to pick it up from the Subaru dealer the next day. The repair work was very good but the communication and customer service are seriously lacking."

"Was recommended by insurance company. Repairs were completed earlier than initial estimate, even with a supplemental claim submitted. Repaired area looked like it was never even damaged. Could have been better with updates, but not a huge issue since car was ready before estimated completion date."

"I'm pretty sure this company has their employees put 5 star reviews on for them. I regret using Chapman Collision for my repairs. I was in a fender bender and had them replace hood, headlight, and front fender. I've had to return my vehicle 3 times because of quality control issues. They tried pawning my car off to me multiple times even though the repairs weren't completed. They painted pieces the wrong color, neglected to put the VW badge back on and much more. On top of that they hit my door on something and left paint chips on my passenger door + my vehicle was covered in overspray from sitting in their shop. It's currently back for a 3rd time because they routed my entire washer system wrong and neglected to put back parts for it. Update, I've taken it in the Chapman Volkswagen to get this issue fixed, I've brought it in two separate occasions (which they told me to) and when I picked it up both times they said they didn't have time to fix it and keep pushing me months out. This place is a scam. They are careless about working on peoples vehicles and don't provide the services they're paid for!"