Simmons 4X4 Automotive Repair Center

"My 2014 Ford F-150 developed a growling noise at 167,000 miles that seemed to come from the rear end. I took it to a well-regarded shop in Green Valley and they diagnosed cupped tires. It was going to need tires fairly soon anyway, so I put a new set of expensive tires on it. The growling noise continued. I am a snowbird and was heading back to Michigan right away, so the truck sat in Arizona over the summer and fall. When I returned in December, the growling noise had not miraculously healed, so I took the truck to another well-regarded shop, where they diagnosed a bad right rear wheel bearing. This seemed reasonable, so I had them replace both rear wheel bearings. When I picked the truck up, the growling noise was still there, and one of the new wheel bearings broke within 10 miles. The shop replaced the bearing for free but could not delve more deeply into the problem. They recommended that I contact Simmons 4x4 at that point. I looked at Simmons' Google Reviews and they were excellent. Simmons was able to get me an appointment within the week. I dropped the truck off and they later called me to say that they had found a broken transmission bracket, and it was their opinion that the transfer case had a problem. They thought the noise was actually being transmitted down the driveshaft and manifesting itself in the rear end. This sounded reasonable, so I had them replace the bracket and install a rebuilt transfer case. The total charge for these repairs was just over $2,700.00, which was a fair price in my opinion. However, when I picked up the truck, the growling noise was still there. Simmons told me to bring the truck back and they would make it right. They even provided an Uber to take me home to Green Valley when I dropped the truck off. Two days later, the Simmons manager called and said that they had completely disassembled the differential this time and had found a pinion bearing with flat spots on some of its rollers. They had replaced it and the growling noise was gone. He told me that the bearing repair would normally cost about $1,200.00 and asked me "What I thought would be fair". I basically blurted out, "how about $1,000.00?" and he said, "we can do that". He sent another Uber driver to pick me up in Green Valley to retrieve my truck. I was dreading putting another thousand bucks into this repair, but that's the way it goes when you drive an older truck. I test drove the truck and the noise was gone...FINALLY gone. My truck was fixed! I went to the cashier and pulled out my credit card to pay the bill. To my complete surprise and delight, instead of charging me another $1,000.00, she CREDITED my account $1,000.00. The invoice said, "Customer satisfaction refund for misdiagnosing problem on first attempt". Repairing complicated machinery is as much an art as it is a science. I was never angry or upset at any of the shops that looked at my truck, but it was obviously frustrating and worrisome to keep throwing money at that growling noise and have it still mocking me every time I thought it was fixed. Simmons figured it out. I am writing this review because I cannot imagine EVER having a better vehicle repair experience than I had at Simmons 4WD. They are honest, competent, understanding, prompt, kind and generous in their treatment of their customers. I experienced service that I felt was above and beyond the call of duty and I would HIGHLY recommend them to anyone who needs a difficult repair done on their vehicle. They are absolutely first rate in my book."

"Completely satisfied. Excellent communication. They went above and beyond repairing the driveline in my Land Cruiser. Would recommend!"

"I was fortunate enough to try them years ago. They are wonderful, ethical, trustworthy professionals whom I completely trust with my car and any automotive questions or advice I may need. Thank you to each and every one of the Simmons team! If you don't have that in your shop, call and make am appointment."

"Simmons is the place to go for telescopic drive shafts.. Everyone is very respectful and treats you like your part of their family.. Very good customer service ..They are good in what they do.. Thanks again"