Tri-State Metal Roofing Supply

"Great experience. The front office was very helpful and kind. The guys in the back did a great job loading the order."

"Wasn't very impressed at all. I went in seeking some basic advice from this roofing supply company on how to handle a patio deck covering, and the girls up front told me since they weren't installers they won't give advice in fear of people suing them if something went wrong. Was finally able to speak with an Alex the next day when I went back in for supplies, and he actually gave me some advice that was very helpful! I'm grateful for his advice. I ended up purchasing $500 worth of materials from them which Alex said would be ready the next day. ( This was the reason for the second star, speed & service). One of the materials I purchased was a 41" 10ft flat of tin that I ended up not being able to use. From what they told me, this was a full sheet of tin that they cut from so reselling it shouldn't be an issue. When I came back to ask if I could return it, again the girls up front were flat out unwilling to work with me in any way. Told me sorry, it's policy not to accept returns. I asked why if the piece was in the same condition as it was when I took it, they just quoted policy again. In my views, policies are substitutes for customer service. When I brought up working with contractors is part of what makes a company successful in working with contractors, they told me not here, we don't do that and all sales are final. As a contractor I find it crucial to work with companies that will work with me. When they're completely unwilling to work with me in any way, that ends our business relationship. Alex is the reason I gave them two stars, otherwise it would have been one!"

"It is such a great benefit to have access to the expertise and range of products Tri-State Metal Roofing Supply provides. My experience has been such a pleasure. I highly recommend their products and service."

"This is THE metal roofing and trim store. They were as helpful as they could be, and they can make about any flashing imaginable in any color. I am not a contractor and was treated very well. Significantly lower pricing than big box store and get exactly what you need, cut to your exact specs, and colors. Great product, great service, great prices! Thanks Tri-State"

"I recently built a covered patio. I purchased the metal roofing and fascia from Tri-state, The quality of the material was excellent. I had never built a project like this, they provided tips and suggestions which contributed to a great patio. I am very pleased."