Lowe's Home Improvement

"This is a great store. The employees are always pleasant and helpful, and the store is always clean and well organized. Plus the fact that Lowe's loves and appreciates military veterans, and gives them a discount on everything with no restrictions!"

"Gonna trash on you a little because poor experiences are becoming more of a regularity at this location. A couple weeks ago I came in on a week night, paid for some concrete mix and a few minutes later came out to find it was stacked for the night. With none on the shelf inside I spoke with the clerk who summoned the forklift guy when he arrived outside he told said “you know we close soon?” It was 838pm (bad night ready to go home, ok?) Last week my wife and I came to look at appliance packages for a new home. Clearly the young man working wasn’t very knowledgeable and gave lots of poor answers to simple questions so we left. I called the store and found out when Marcus was working as he has given great customer assistance and sold us many appliances in the past. We returned the next day to purchase $9000 in appliances, Thank you Marcus!! Today I was looking for a small scaffold and found the product online at Tractor Supply and Lowe’s, both require an online purchase. Tractor Supply was $165 cheaper in price, than Lowe’s, between two pieces. Lowe’s is closer, more convenient and a regular shopping place, so with a lowest price guarantee I stopped in and spoke with customer service. I was told it had to be an identical item from another big box store within 100 miles of Lowe’s. Both products are the same, Tractor Supply is a big box 16 miles away… A young manager was summoned by the employee who advised me the store has to be in St George and the product has to be in the other store… So I asked if I need to order the product, because both sell it but neither stock it, I should order it from the other store at a much better price, and she said “Yep!” And so I will! Do your homework! The inconvenience, lack of knowledge and rude experiences are costing me plenty of money, time and frustration… I think I will consider some of the other Big Box businesses in our community!"

"I purchased a Kobalt Torque wrench there about a year ago, it failed today, so I called and asked if it was under warranty since it says online that all Kobalt hand tools have a lifetime warranty, the person who answered the phone told me that if I had that on my phone to bring it in with the old tool and he would leave a replacement at the customer service counter. I drive down to the store only to be told that a torque wrench is not a hand tool, and they will not warranty it without a receipt. It clearly states that all Kobalt hand tools have a no hassle lifetime warranty! The fact that they do not offer a tracker on your purchases like Home Depot, makes it worse, as I figured I had no reason to keep a paper receipt when I could always just refer to my purchase's online, in my account! I was told they do not hold the records? Crazy that they would not offer such a service, and I will definitely be purchasing all my future items from Home Depot"

"Lowe’s was great. Their customer service was excellent, and the staff was always friendly and knowledgeable. The store had a wide selection of products, making it easy to find everything I needed for my home improvement projects. The prices were competitive, and I appreciated the frequent sales and discounts. Overall, my experience at Lowe’s was fantastic, and I would highly recommend it to others."

"Great customer service. But with any big box store wear good shoes because you’ll be walking a lot. Summer 2023 they have a large selection of live flowers and plants to choose from in addition to their normal inventory."