Carpets Plus Luxury Home Products

"Called Carpets Plus and spoke with Leah. 1. Our counter Wolf gas stove could easily move 1/4" in any direction. Lincoln, (installer for Carpets Plus) came and secured it to the counter perfectly with proper brackets and is now secure! Lincoln was kind and held the stove while I cleaned the edge of the counter where the stove would be placed. 2. Our dishwasher went out on us. Leah called a repair company for our particular model. Dave came out right away and will replace the part next week. Their products and service are outstanding!!"

"Love this place! We are doing a complete renovation of our home and they have been great with all of it. We have bought different floor tiles and wood flooring and had them install it. It all went great and was done on time. I'm going back now for appliances, carpet, backsplash and shower tiles. Joe has been fabulous to work with there. He supervises and acts as a sort of a general contractor. It took the stress away. HUGE selection of everything, by the way. You name it."

"Their delivery and installation guys are the very best!! Five stars for Lincoln and Brady. Customer service when walking into the showroom and returning phone calls needs much improvement."

"This 5-star review is for Geneva, who was super helpful today! My husband and I are first-time buyers moving into a fixer upper with zero knowledge about flooring. She was so helpful and not pushy at all! She gave us so much good information and was just super friendly. We really appreciate when folks aren't pushy or condescending - it really made this visit a positive and enjoyable experience!"

"This review is specific to the slab yard area of Carpets Plus. We shopped there for our new build in the area. I was impressed with the variety of slabs available and many were exquisite - not ordinary or seen in a lot of other local slab yards. They had more 'conversation pieces' than run of the mill slabs you see everywhere. Their new showroom is beautifully laid out and really allows you to see a lot of slabs in one visit. The lighting and presentation are great. The customer service is also very good. We did have an issue with a slab we thought we had put on hold that was sold to someone else. Unfortunately business practice between Carpets Plus and the fabricator didn't go as designed. This was hugely disappointing to us, but Carpets Plus was very apologetic and tried everything they could to make it right for us. In the end, that one of a kind unique slab couldn't be replaced, but they had an alternate slab we could use, took responsibility for their part in the error and, without even being asked, indicated they wanted to make it right and worked out a financial concession to try to make amends. While I was disappointed in the loss of the slab, I was impressed with the professionalism shown by the business. I have given 4 stars, simply because I couldn't give 5 because of the slab issue happening. But 4 stars, despite the issues we had, is reflective of their professionalism and their proactive discussion of what they've done to try to ensure this doesn't happen in the future. I would use them again in the future."