Reliable Parts

"Recently, our stainless steel stovetop was ruined due to negligence from a cleaning crew. We ordered a new chassis through an online distributor. In spite of confirming the exact model and serial number, the part showed up in black stainless. Who knew stainless steel came in so many colors? It was a mistake on their end, but left us quite unsure if we could find the right part in the right color. Joey, a fantastic repairman from Affordable Appliance Repair, put us in touch with Reliable Parts. They were able to order the correct color directly from the factory. So grateful we didn't have to replace the entire cooktop. Made my whole summer. Thank you to both for going out of your way to help us resolve this issue. --one very happy cook =D"

"Called and asked for parts availability on a generic whirlpool dryer motor, was told they carry them and almost always have on hand, and reps in the store could help if I didn’t have the model number. Showed up and reps refused to even look at pictures of the motor and wouldn’t even try to find something that worked. I’m sure their parts and availability are great but if you can’t work with me to find the part then I’m just wasting my time."

"They continuously SAVE THE DAY! I was looking everywhere for a part for a stove and kept coming up short. I called them and they found it FAST and were so kind and courteous and found other things for me that I would have been waiting on for awhile longer. So glad I discovered them. Will definitely be back for my next project! Thank you!"

"I purchased a part for my washer that supposed to have a warranty, we installed the part and after a few washes the part broke, I took it back and Manager Silverter refused to exchange it for a new one, to contact who makes the part and talk to them about warranty. Not a good customer service at all, everything seems good but it stops when a part needs warranty. Part was purchased July 7th, not even a month."

"I went to this store to purchase a fuse for my dryer. The man behind the counter told me that the fuse that I needed was a certain type of fuse and he proceeded to get the fuse and sold it to me. The fuse was $50 bucks. When I got home and put the fuse on it was the wrong size. When I went back to the store, the same guy told me that they cannot take the wrong fuse back that he sold me the day before once I put the fuse on. I was relying his expertise to assist me with the correct information. Now I am stuck with a $50 wrong fuse. It is so difficult to get good assistance these days. It turns out that the fuse that I needed only cost $15. I feel like he upsold me the wrong part with the intention of knowing that I couldn't take it back. Thanks for nothing. I will never shop at your store again."