Best Buy

"I had a clear idea of what I wanted when I arrived, but I ended up spending more time there because nobody could assist me with the Tablet I wanted to purchase. Despite making eye contact with one employee, they immediately turned away and headed to the "employee only" section. After about 10 minutes of searching for assistance, I eventually found someone. At checkout, while purchasing a few Firesticks, I encountered a limit of 4 per customer, which I understood and had no issue with returning the extras. However, both the clerk and the manager were rude in denying me more than 4. What should have been a quick 5-minute trip turned into a 30-minute ordeal of trying to get assistance."

"Carlos w/ Samsung is an absolute rockstar salesman. I had a few questions about the new s24 ultras translation ai and next thing i know im walking out the door with it. Carlos was extremely knowledgeable and friendly. He even set me up with glass installation + a case. I would 100% return to this location. Team leaders need to pay attention to Carlos, this dude knows his stuff and could teach customer service. Wow!"

"I recently had a rather unfortunate visit to Best Buy, which has left a sour taste in my mouth. My intention was to purchase multiple electronic devices, but the experience was marred right from the start when every item I picked set off the theft alarm, drawing unnecessary and unwanted attention towards me. This situation was embarrassing, to say the least, and the lack of immediate assistance to rectify the false alarms only added to the discomfort. Seeking help from the staff did not improve matters. I approached an employee with a question, hoping for a swift and helpful response. Instead, I was told they would fetch someone from the appropriate department. This promise turned into a 15-minute wait, ending with the realization that I had been forgotten. Such neglect is not what one expects when visiting a store with the reputation of Best Buy. Moreover, the interaction with the staff was far from welcoming. One employee gave me a particularly unwarranted look of disdain, compelling me to initiate any form of communication. Their approach, or lack thereof, made me feel more like an intruder than a valued customer. Observing three employees attending to a single customer while another two were absorbed in their conversation, blatantly ignoring my presence, was disheartening. It seemed as though my willingness to spend on a high-ticket item like a brand new, expensive tablet was of no consequence to them. I am not one to demand excessive attention, but a basic level of service and courtesy is expected, especially when one is prepared to make a significant purchase. The overall lack of professionalism and customer service at this particular Best Buy location has convinced me to take my business elsewhere. While I understand that my experience may not reflect every Best Buy store, it's disheartening to see such a lapse in customer service standards where it matters most. This experience has not only cost Best Buy a sale but also a customer's trust and future patronage."

"I am grateful for the help that I received at Tempe Marketplace Best Buy. I bought a 4 k television online, and the photos of the wall mounting screw pattern in the rear of the TV were poor. When I asked Richard from Customer Service if he could get a better picture of the rear of the TV ( they didn't have any open boxes), he referred me to Nick. Nick checked the pictures and decided that we needed to check the TV because he thought the pattern looked odd. We carefully removed the TV from the box and found the bolt pattern to be different than any other TV they had. Nick recommended another TV with a excellent picture and the correct mounting pattern, and Richard completed the return and I had my TV. Thanks again for your excellent teamwork. Rick"

"I was asking the specialty sales manager about car audio and remote starter installations along side a Geek Squad rep - they were clueless about the accuracy of services offered. I was asking questions about the Best Buy Plus and Total membership cost benefits to the purchase of my audio upgrades. I was prepared to purchase today, but when I told them ‘no’ the quality of service declined."